1. Source description

Factory direct sales products are all self-produced. Before shipment, all products undergo strict inspection to ensure quality issues before being dispatched.

2. Regarding size

Please carefully check the product size table and product description. Before placing an order, please consult customer service for the required specifications. All product dimensions are measured by hand. A slight error does not constitute a reason for return or exchange.

3. Regarding color

All the products in our store are photographed in real life. Please feel free to purchase. Color differences cannot be avoided in online sales. Viewing pictures under different colored lights and monitors will cause different color difference issues. Therefore, buyers who cannot accept any color differences at all are advised to consider carefully. Color difference issues cannot be used as the basis for returns or exchanges.

4. Regarding customer service

After placing an order for the product, contact the customer service to confirm the shipping fee. Once there are no errors, you can place the order. We placed the order without confirming the shipping fee. If the shipping fee is less, we won't ship the goods. Please understand, buyer.

5. Regarding after-sales service

We do not accept returns for goods damaged due to human factors (such as unauthorized repair, misuse, collision, negligence, abuse, accident, modification, incorrect installation, etc.), goods with incomplete packaging, and goods that have undergone secondary processing.
2. As the factory may change the product packaging according to the production situation, if the outer packaging is different from the pictures on the website or the goods you purchased before, it is not a quality issue. We do not accept returns for this reason.
3. Regarding returns and exchanges: For exchanges or returns, please contact our sales customer service first to confirm. Returns made without the customer service's permission will be rejected by our company. Sales customer service representatives will handle matters related to returns and exchanges only when they meet the return and exchange standards. After receiving the return request, the warehouse will search based on the express waybill. If the information filled in is unclear, it will be rejected. Please carefully check the quantity of returns and fill out the return form carefully. Our company refuses to accept cash on delivery.
4. If the buyer does not accept the quality of our factory's products, they must negotiate and communicate with our sales customer service for return or exchange within 7 days after receiving the goods. If you report the situation more than 7 days after receiving the goods, we reserve the right not to accept returns, exchanges or complaints! Thank you!
5. For goods that are indeed of quality issue, please take photos and send them to customer service immediately upon receipt. After verification, contact customer service to discuss how to handle the situation. We do not accept applications for refunds that have not been reached through negotiation.

6. Regarding shipment

The purchase time is subject to the buyer's payment time. Under normal circumstances, all goods will be dispatched within 24 hours. In case of any special circumstances, we will contact the buyer in a timely manner. You can also consult the customer service when purchasing.