Special emphasis:

In principle, we do not accept returns. (Products with quality issues at the factory can be exchanged through negotiation, but the transportation costs incurred shall be borne by the buyer. Our quotations are all factory prices without any charges.) All of our products are strictly inspected by quality inspectors before shipment to ensure that the product quality is 100% problem-free. However, due to various uncertain factors, our factory can only guarantee that 97% to 98% of the products are problem-free upon arrival, and 2% to 3% are within the scope of exemption."

Our toys are of high quality and low price, offering great value for money. Some buyers have found that the workmanship is a bit rough, with flaws, not made of good materials, and not as expected after receiving the goods. However, these are not quality issues. Nothing is perfect. We ask for your understanding, dear buyers!

The following conditions do not allow for returns or exchanges: returned products with damaged or incomplete packaging, incomplete product accessories or related information, unauthorized repair or modification, not used or stored in the normal way, and goods beyond the after-sales service period.

Must-read for receiving goods

When you receive the goods, please carefully check if the packaging is damaged or has been opened. If there are any of the above issues, please contact the logistics for compensation. Secondly, please carefully inspect the items. If you find any quality problems, please contact us immediately. We will handle your issue as soon as possible. We will not be responsible for any delay. If there are no problems, please confirm the receipt operation immediately. Thank you for your cooperation! Online shopping has objective uncertainties. To ensure a smooth and pleasant shopping experience in our store, please try to have a correct understanding of the products before purchasing to avoid disputes after the purchase. We sincerely serve you!

[Regarding express delivery, Logistics and Signature
Please check the product carefully when signing for it, especially if the outer packaging is damaged. Make sure there are no missing items before signing for it. If there is any discrepancy in the quantity, please sign for it temporarily and contact us. We will then contact the Courier company to solve the problem. If the quantity is inaccurate after signing for the package, we reserve the right not to accept it. Please pay attention.

2. Regarding quality issues, we guarantee the product quality and packaging at the time of shipment. However, since we cannot avoid losses during transportation, in case of unexpected transportation losses, we both need to share the responsibility and negotiate the handling method. Please understand. So please contact our customer service staff within 12 hours after signing for the package. We will handle partial loss compensation or other returns and exchanges based on the actual situation. If a return is required, both parties shall bear half of the cost. It doesn't matter whether one or more items are returned. Buyers can cooperate for a long time and accumulate multiple returns, which is quite cost-effective.

3. Our factory offers wholesale direct sales. We do not accept exchanges or returns. If there are quality issues, we can offer returns or exchanges. However, if there are no quality issues, returns or exchanges are strictly prohibited! For toy products, especially electronic ones, due to logistics and transportation issues, it is normal for one or two to occasionally experience broken wires and desoldering. We can't guarantee 100% no problems, but we can ensure 90% qualification

Returns will not be accepted if they are sent on delivery or by regular mail.

 

What should I do if there are quality problems or flaws in the product?
All the products sold in the factory are bestsellers. The first and foremost condition for being a bestseller is the quality control! Since it is wholesale and the shipment quantity is extremely large, we can only spot-check the quality and appearance of individual products. It is impossible to inspect each one to see if there are any minor flaws. Possible problems include:

①Product sent incorrectlyThe warehouse colleagues checked and proofread the order twice from receiving it to shipping it. However, it's inevitable that they sometimes sent the wrong products. Dear customers, you can try selling them. The products on our Alibaba platform are generally selling well. If there is a price difference, please contact customer service for a refund.

② Product quality issues: Most problems can be solved by replacing the battery, adjusting the battery placement position, or connecting the wire ends... To solve it in a simple way, you need to know how to repair toys when selling them. Some products can be repaired with spare parts. We will provide spare parts. For specific details, please consult our customer service. The replacement parts need to be replenished at the next purchase. If immediate replenishment is required, the shipping cost will be borne by yourself.

③ Damaged packaging, crushed by express logistics: We will adopt double-layer packaging by logistics, add cushioning materials, and stack tightly to prevent damage incidents. The transportation is carried out by a third-party logistics company and is beyond our control. We will not be responsible for any damage caused by transportation reasons. Please be sure to open the box for inspection in front of the logistics or express company!! Logistics companies like Xinbang that have insurance can claim compensation, while ordinary logistics companies generally do not. Please be informed. The transportation time is affected by many factors such as weather, vehicle arrangement, and traffic conditions, and cannot be used as a reason for returns. However, we are obligated to assist customers in handling issues arising from logistics and express delivery. (Details are provided below the return conditions.)

④ There are minor flaws in the product: What we make is not a fine item, not a handicraft, not an artwork, not an electrical appliance, but an ordinary toy. The detailed product information provides a complete description of all aspects of the product. Perfectionists or those with strict requirements for the product, please make a graceful turn and take a detour.

But please don't talk about how Taobao or wholesale markets solve it. Please know that this is Alibaba and this is for wholesale. On Taobao, the same product can be sold at several times the price, while we basically only increase it by a few percentage points. Non-wholesalers cannot follow the wholesale regulations. Those who are overly concerned about details, please be cautious when purchasing!!

PS: Please note that if you need to replenish the color box and main body accessories, due to the relatively high cost of some color boxes and main bodies, we will charge a certain cost.