Question: What price do I want to customize?

Answer: Hello, could you please send us pictures of the plush toys you need to customize and tell us the size and quantity? We have dedicated customized customer service to calculate the unit price and sample fee for you.

Question: What is the minimum order quantity for customization?

Answer: We can offer in-stock products with logos, or we can provide samples based on your provided drawings. Generally, our minimum order quantity is 1,000 pieces. We can also accept smaller quantities, but the unit price will be higher. For more details, you can consult our customization customer service.

Question: Does your company have stock in stock? Can we offer drop shipping?

Answer: All items that can be purchased on the website are in stock. If you have a large quantity demand, you can consult the customer service about the inventory quantity. You can apply for consignment sales in the store and they can be dispatched one piece at a time. All products in stock in the store can be sent by drop shipping.

Question: Why is the shipping fee so high? Can it be delivered free of charge?

Answer: All the products in our store are priced at the factory price and do not offer free shipping. The shipping fee will be automatically calculated by the system when you place your order. If there are any individual calculation errors, you can contact our customer service to change the price for you. We appreciate your understanding!

Regarding shipment

Orders placed and paid for before 3 p.m. from Monday to Saturday will be dispatched within 48 hours, except in cases of out-of-stock situations.

About express delivery

By default, you can use Shentong Express or Anner Logistics. If you need other express services, you can contact customer service.

Regarding the reply

Our working hours are from 9:00 to 17:30 (18:00 in summer). If there is any delay in replying at other times, please understand. Our customer service will answer your questions one by one after they start working. If you are in a hurry, you can call 18205250748

Regarding dimensions
All dimensions are measured manually. Due to factors such as different measuring tools and methods, there may be errors. The normal error is about ± 5cm. Please refer to the actual product.

About color
All the products in our store are photographed in real life and are close to the actual pictures. Due to differences in color contrast and color temperature of computer monitors, etc., please refer to the actual products.

Our store strives to meet the requirements of every customer. If you encounter any product or logistics issues, please do not rush to give a negative review. You can contact our customer service first, and we will do our best to solve and handle them for you.

Note: By default, the products in our store do not come with individual bags
Please indicate the color after placing an order. If no color is specified, the order will be dispatched randomly.
Our store will not be held responsible for any problems arising from incorrect customer address filling in!
Goods cannot be returned unless they have quality issues! We will check the quality before shipping!

Customers who need one-piece consignment are requested to apply for consignment. Once you become a consignment agent, you can place an order for one piece.

Knowledge about protecting plush toys and six major rules, hoping to enable the "friends" around us to accompany us for a longer time.

1. Keep away from fire sources. Our plush toys are all flammable items. Also, avoid places with dense electrical circuits to prevent them from catching fire due to accidental discharge.

2. Stay away from pet plush toys. They are cute toys for us, and so are they for our pets. When your pet is alone at home, make sure to put your beloved stuffed toys out of their reach. Otherwise, when you get home, what awaits you might be a stuffed toy torn apart and covered in your pet's saliva!

3. Stay away from food. Children who love plush toys and never part with them should pay attention. Do not hold them while eating. Because doing so will cause food residues to stick to your beloved plush toys, which are very difficult to clean. Moreover, the smell of food can attract some small insects to visit, making plush toys their ideal living places. These insects will not only gnaw on your plush toys but also pose a great threat to your health.

4. Avoid squeezing. Do not stack things on plush toys at will or casually stuff them into cabinet doors just because they are soft. Also, do not use them as pillows when sleeping, as this will cause severe deformation of the plush toys and loss of elasticity of the internal filling.

5. Keep away from dampness. Remember to place the plush toys in a dry and well-ventilated area. Never put them in a damp place, as this will cause mold. Once moldy, it will be very difficult to clean the plush toys thoroughly, and the clothes on the plush toys will also change color.

6. The seams of plush toys are usually quite fragile, so never pull them forcefully!