If you purchase any of our company's products and encounter quality issues or shortage, please contact us promptly. We will solve the problem for you as soon as possible and give you a satisfactory response

If you find any product with functional failure or quality issues within 7 days of receiving the goods (based on the date of signature on the waybill), please contact us in a timely manner. Applications received after the deadline will not be accepted. Any false reporting will not be accepted once verified.

2. Considering that it is impossible for customers to inspect each product one by one after receiving the goods, we allow that if any quality issues are found within 7 days after receiving the goods, we can exchange them for you.

3. We will do our best to meet the customer's requirements for the color or style of the product. If there are any missing colors or styles, we will communicate with the customer immediately to change to other colors or styles.

4. If the buyer claims that the product is not satisfactory or unsalable but actually has no quality issues, we will not accept returns or exchanges.

5. When the customer receives the goods, regardless of whether the outer packaging box is damaged or not, they need to open the box for inspection. If any product is damaged due to transportation issues, please ask the relevant transportation company to issue a certificate with the official seal and provide this certificate to us. We will assist the customer in claiming compensation. If the goods are damaged or lost due to logistics, we will not be held responsible.

6. All customers are requested to ensure the integrity of the product packaging and the completeness of the accessories or relevant materials. If there are any quality issues with the product itself, we will offer an exchange within the specified time. (The shipping cost for individual exchanges will be borne by the customer. It is recommended to replace the goods in the next order.)

7. If the returned product has incomplete packaging, incomplete accessories or relevant information, is repaired or modified without authorization, is not used in the normal way, is beyond the product warranty period, has a label or is found to be false, we will not accept a return or exchange.

8. When customers return products due to quality issues, please use regular express delivery to return them to our company. The freight will be paid by the customer in advance. After receiving the goods, our company will reimburse the freight and the actual cost of the goods according to the express delivery list. If customers return the goods directly without communicating with them, we will not accept it. Thank you for your cooperation. Communication starts from the heart!