1. Regarding shipment

All products in our store are sold in large quantities both online and offline. Some inventory cannot be updated in time. We apologize for any inconvenience. To ensure that you can receive the products you need more quickly, please consult our customer service before placing an order.

2. Regarding express delivery

Our store defaults to sending to Shentong. We also support all common domestic express delivery services, such as YTO, Shentong, Yunda, etc. If you need to specify a Courier company, please contact customer service.

3. Regarding color

All the products in our store are photographed in real life. The colors have been professionally calibrated and are as close as possible to the actual tiled pictures. Due to the differences in color contrast and color temperature of computer monitors, in addition, there may be slight color differences in each batch of electroplated jewelry (especially gold). If you have strict requirements for color differences, you can consult our customer service first. Placing an order is regarded as accepting color differences.

4. Regarding customer service

If your inquiry is not replied to in a timely manner, it might be due to an excessive volume of inquiries at that time or a system failure.

5. Regarding after-sales service

We will offer comprehensive after-sales service, including a 7-day return and exchange policy and a guarantee of authenticity. If there are any quality issues, we support returns and exchanges. If it is not a quality issue, you will have to bear the shipping cost yourself.