To ensure that the staff have reasonable rest and vacation time, only on-duty personnel are arranged on Sundays to handle order receiving and pre-sale services.

2. We do not ship on Sundays and cannot perform operations such as order checking and refund. We apologize for any inconvenience. We will resume normal operations on Monday. All the orders for Sunday will be arranged for shipment on Monday. Receipts can be provided. If you need a receipt, please contact customer service.

◆ Customer service working hours:

The online working hours for customer service are from 9:00 a.m. to 10:00 p.m., and the online break time is from 12:00 p.m. to 1:00 p.m

◆ Regarding color difference:

Due to the reason of photo shooting, there may be a slight color difference between the website images and the actual situation. This does not constitute a quality issue. The final color is subject to the actual product. Color differences are not the basis for negative reviews. If you cannot accept this at all, please purchase with caution.

◆ Regarding dimensions:

Many customers, upon seeing the product pictures, think they are good and just take pictures directly, ignoring that appropriately enlarging the product is to allow customers to view the actual item and details more closely. Please pay attention to the product parameters in the product details when taking pictures of items.

◆ Warm reminder:

Please make sure to fill in the accurate and error-free delivery information. Before receiving the goods, please keep your phone accessible so that the delivery person can contact you in time when delivering the goods and avoid delaying the delivery time.

2. Due to reasons such as the address you filled in not being detailed, the phone not being disconnected or turned off, etc., the package was not delivered in time. Please contact the logistics company proactively to collect the package. The shipping cost incurred due to the return of the package to the shipping location due to the failure to deliver the goods will be borne by you personally.

3. Express Delivery: Default express delivery is the appropriate one.

◆ Express delivery:

Under normal circumstances, orders will be dispatched within 48 hours after placement and delivered within 3 to 5 days (except for legal holidays).

◆ Return and exchange process:

If there are quality issues with the product or if it is sent wrongly or missed, you can contact the seller within 48 hours after receiving the goods to apply for a return or exchange service. After the seller confirms that you meet the conditions, you can follow the return or exchange process.

Step 1: Please contact the seller Wangwang first to confirm whether you meet the return and exchange conditions (it is recommended that you take photos of the received goods for record).
Step 2: Return the goods and be sure to keep the express receipt. The buyer needs to pay the shipping fee in advance (the seller refuses to accept the freight collect item).

To ensure a smooth return/exchange process for you, please be sure to attach your order number and contact information along with the package

Return and exchange fee description
If the issue is due to product quality problems or incorrect or missed shipments, the resulting postage will be borne by the seller. The buyer needs to pay the postage in advance (the seller refuses to accept the shipping fee on delivery). The seller shall inspect and confirm the goods within two working days after receiving them, and handle the issues of returns, exchanges and shipping fees.

Non-returnable and non-exchangeable Special Notice (Please confirm with the merchant before applying for a return or exchange) :
The outer packaging has been removed and cannot be restored, which affects its secondary sales (except for quality issues).
Damage caused by deliberate human damage or force majeure.