Regarding the price

 We are a direct supplier of Alibaba's TrustPass from the manufacturer. Our prices are almost the lowest among similar products. On the basis of taking the whole piece, we always offer a certain low price! We will also launch some discounted products when we participate in Alibaba events from time to time. Customers can keep an eye on them at any time

2. Regarding shipment

Generally, goods are dispatched within 24 hours. However, due to the large daily shipment volume, there is a possibility that a certain item may not be fully stocked. We will be equipped within 48 to 72 hours. For the failure to deliver goods in a timely manner due to the interruption of payment and color. We will contact the customer as soon as possible to negotiate whether to exchange or use other methods. Strive for on-time delivery! 

3. Regarding logistics tracking

During our normal working hours from 9:00 to 17:30 every day, you can consult our sales customer service to see if your goods have been dispatched and where they are. Customers can log in to the website of the cooperative express delivery company for inquiry. Each customer's tracking number can be noted in Transaction Management → I'm a Buyer → Purchase Order → Details → Alipay Transaction Number → Logistics Information!

4. Regarding after-sales service

 Goods with quality issues other than those in our store are not eligible for return or exchange. For quality issue assessment, please refer to the instructions below each product description. The company's contracted agents support returns and exchanges. For details, please consult the business manager.

5. Must-read for purchasing goods

1. Shipping time: Shipments will be made after 3 p.m. every day. Products will be dispatched within 48 hours after the customer places an order. Urgent orders will not be dispatched. Products arriving within a specified time will not be dispatched. Returns caused by delivery time issues will not be accepted.

Regarding logistics issues, it is important to emphasize:

A express delivery service - such as SF Express, STO Express, and China Post Economic Express, etc. The advantages of express delivery are fast speed, safety and stability, and door-to-door delivery. The disadvantage is that the price is relatively high.

Brand B logistics - such as Deppon, Xinbang, Tiandi Huayu, Jiaji Express, etc. - have the advantages of fast speed, safety and stability, and excellent service. The disadvantages are that the price is relatively high and you need to pick up the goods yourself.

C General Logistics Consignment Department - Consignment departments available in various places. Its advantages are low prices (the transfer fees to major cities such as provincial capitals, prefecture-level cities and some counties are very high), but it has many disadvantages, such as long delivery time, severe damage to goods, frequent loss of goods, no tracking of logistics at all, and inability to handle problems when they occur, etc.

3. Product quality issues

First of all, it should be stated that our factory mainly engages in large-scale wholesale. If there is a minor defect in the bulk products, please do not give a medium or negative review. We believe that most wholesalers understand this. Please be cautious when making evaluations, dear customers.

Return and Exchange Statement

Quality issues: Damage, broken soles, broken uppers, delamination, large-scale staining, contamination, incorrect loading, etc. Please notify customer service within 24 hours of receiving the goods and provide clear pictures of the problem products.

Non-quality issues: Thread ends, upper defects, marks left by glue application on the shoe edges, color differences, powder scratches, individual missed stitches, missing stitches, loose leather labels or accessories, inobvious stitching or not straight, product deformation caused by transportation or other reasons, etc. are not subject to return or exchange.