Q&A

Is the product I chose in stock? When can the goods be dispatched?

Answer: Dear! All orders that can be placed are in stock (except for uncontrollable objective reasons such as express delivery overload and weather conditions). Normal orders will be dispatched within one day after being placed.

 

What should I do if the goods are not delivered as promised?

Answer: Under normal circumstances, orders placed before 5 a.m. on the same day will be dispatched. However, in case of delays due to large-scale events on Taobao or store activities, we will notify everyone in advance. If the promised shipping time is not arranged, you can contact customer service for an explanation and compensation.

  

How long will it take for the goods I bought to arrive after they are dispatched? Is the transportation safe?

Answer: For Jiangsu, Zhejiang, Shanghai and Anhui (about 1-2 days), for other regions (about 3-4 days), and for remote areas such as Gansu, Ningxia, Qinghai, Yunnan, Guizhou and Sichuan, the delivery time is about 4-7 days! It takes about 5 to 10 days in Xinjiang. If there is any delay, please contact the store customer service to extend the payment time!

  

 

How should I receive the goods and what should I pay attention to?

Answer: Please check if the outer packaging of the goods is intact and there are no signs of opening. Open it in time to check if there is any damage or deformation due to compression. If the goods are damaged or missing, please contact our online after-sales service on Wangwang in a timely manner after refusing to accept them.

  

How should quality issues after 15 days be handled?

Answer: 7-day no-reason return and exchange are supported! Quality issues are guaranteed for replacement within one year and warranty within two years. You can enjoy warranty service at any after-sales center across the country. For local customers without after-sales warranty, if there are quality issues, they can be returned or exchanged within seven days, and we will cover the postage. It can be returned within one year and we will handle the exchange. The postage will be borne by the buyer.