1: If the received goods have minor flaws such as scratches on the metal, glue, and other minor issues that cannot be avoided and do not affect usage, returns or exchanges are not supported.
2: Everyone's imagination is boundless. Please avoid shopping based on your own imagination. For customers who are extremely demanding about quality, please be cautious when making purchases.
All the products in our store are photographed in real life. The color has been professionally calibrated and is close to the actual flat picture. Due to factors such as the color contrast and color temperature of the lighting and computer monitor, color differences are inevitable. The pictures are for reference only. Please refer to the actual product. If you are concerned, please take pictures with caution.
4: Regarding the style and color options, the order will be dispatched by default. If there is no color option, a random color will be dispatched by default. If you want a color but have no option, please contact customer service.
After receiving the goods, please carefully check them before confirming receipt. If there are any quality issues with missed shipments, please contact after-sales service. For any under-shipment due to insufficient inventory, we will refund you or send them together with your next order, but will not make up for them separately.
6: Due to the continuous increase in product styles, if some styles are too popular or still in production in the factory, there may be a temporary situation of insufficient supply. If any individual products are out of stock after placing an order, we will contact you online in a timely manner. If we cannot reach you or reply promptly, we will take the following measures: If the number of out-of-stock items in each order is less than five, we will dispatch the goods in a timely manner to ensure they are delivered to you promptly. Once you receive the goods, you can refund the payment for the corresponding out-of-stock items. If there is a large shortage of stock, we will wait for your decision before making any arrangements (generally, you can choose to continue waiting or ship part of it first).
If there is any problem with the product quality, please contact us within 24 hours of receiving the goods. Although we have manually inspected each shipment (including distribution, packaging inspection, and quality control), it is still difficult to check 100%. It is inevitable that some styles have inherent quality issues. Therefore, if there are any quality problems, please contact us first to explain. We have the following several solutions for you
Goods can be returned or exchanged within 7 days after receipt. The buyer is responsible for the shipping cost.
After several replenishments, the problem goods accumulated will be sent to us all at once for replacement. We guarantee that within 30 days of receiving the goods, we will provide an exchange service for any problematic items. So don't worry that we won't replace it for you after a long time. As long as it doesn't exceed 30 days, it's fine. If there is a minor issue with one of the goods received, please do not rush to replace it. The shipping cost incurred would be a huge waste and also a waste of time and energy for both parties.
For regular customers: Our store offers free shipping for the exchange of problem goods once a natural month (e.g. If you change the goods multiple times within a month, we will only cover the shipping cost for one of them. The other shipping costs need to be borne by yourself. We will cover a 10-yuan shipping cost for returns and exchanges. Please pay the shipping cost in advance when you return the goods. After we receive the goods, we will refund the shipping cost to you in a timely manner or sell it as a low payment. Our store does not accept any form of cash on delivery mail. We reject all cash on delivery items.
Star Snowflake Shell Small Star style
Loving Swan Style
"Love Smile Style"
Heart-shaped snowflake style
Heart-shaped shell style
Heart-shaped flower and snowflake style
Heart-shaped pink flower style
Star and large snowflake style
