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The products we sell offer high cost performance and are worth more than their price. The buyer satisfaction rate is over 99% (words alone are not reliable, as evidenced by Alibaba's integrity records). However, there are also a few picky buyers who, after receiving the goods, find that the workmanship is somewhat rough, has flaws, is not made of good materials, and is different from what they imagined, etc. These do not fall under quality issues. Since almost all the products have different price ranges, from a few cents to several yuan, tens of yuan, or even hundreds or thousands of yuan, please do not compare the quality of the products at the bottom price with those at the top price. Nothing is perfect. Picky buyers, please take a detour gracefully or only choose our products with slightly higher value. In addition, since we are engaged in bulk wholesale rather than individual retail, we only guarantee a 98% pass rate. 2% is within the scope of exemption.
All of our pictures are taken of the actual objects. However, due to factors such as lighting and shooting quality, there may be slight differences between the pictures and the actual objects. Moreover, the devices of computers, graphics cards and monitors are mostly different, and the colors of the products they present vary. Buyers who cannot tolerate color differences should not place orders!
Subjectively believing that the product is too big or too small, or that the product is not selling well, due to the customer's own preferences and expectations. Subjective reasons such as the thickness of the material, the softness or hardness of the hand feel, not fitting oneself, and the gap from subjective imagination do not fall under the quality issues we recognize.
After receiving the goods, if you have any questions, please contact us within 3 days. Please do not rush to give a bad review before contacting us. We will spare no effort to cooperate with you to solve the problem. But at the same time, we kindly ask picky buyers who like to threaten with negative reviews to take a detour.
We have specially trained pickers and packers who will pick and pack the buyers' goods as quickly as possible and properly. However, our shipment volume is increasing day by day. Also, due to the rapid sales of some best-selling products, there are often out-of-stock situations, especially during peak sales seasons. The goods that were in stock just now have been fully allocated in a short while. Therefore, it is not ruled out that some products may be out of stock after placing an order. Thus, it is normal for it to take two to three days at times. We will try our best to arrange for early shipment. For those in stock, we will try to ship them on the same day. For those out of stock, we will replenish them within three days. We apologize for any inconvenience.
Solutions to out-of-stock issues: Generally, we will contact the buyer, inform them of the reason for the shortage, and obtain their consent to change the style or color, etc. If the buyer cannot be reached, the default principle is to ship as much as possible according to the order. The remaining payment will be fully refunded to the buyer in full.
Generally, we adopt the following transportation methods:
If it's a Courier company, they usually deliver it to your door. However, in remote areas, buyers need to pick up their items in person.
If it is a logistics company, basically, the buyer needs to pick up the goods at the local logistics company's branch and pay the transportation cost.
Special note: We will affix a conspicuous "Fragile with Care" label on all the shipping cartons. Moreover, when shipping, they will always remind the Courier and logistics companies to handle with care and avoid breakage. Therefore, please make sure to check the outer packaging when receiving the goods. If there is any severe damage, cracking or opening, please ask the logistics company or express delivery company to compensate on the spot. If the problem cannot be solved, please contact us in time. However, if you report it after signing for the goods, we will not accept it. Please pay attention to protecting your rights and interests. Thank you! It is also recommended to use Deppon Logistics and Jiaji Logistics, as these two companies have a high reputation and offer insurance.
【 Warm Reminder
Missing items (insufficient quantity upon receipt and not marked as not sent) : 1. For goods under 300 yuan, please count the quantity on the spot with the transportation company staff upon receipt. If there are any missing items, please have the transportation company staff sign for confirmation. We will contact the shipping company for compensation and make up for your missing parts.
For goods worth over 300 yuan, please inform us of the quantity you are missing within 24 hours after signing for them. We will cooperate with you to verify the quantity and do our best to help you solve the problem. If you fail to count or inform us of the missing quantity within 24 hours, it will be regarded as the correct quantity.
In addition, due to the extremely large daily shipment volume, each individual item may be sold out at any time. If there is a shortage of goods due to insufficient inventory, we will refund it to you or send it together with your next order, but will not make up for it separately.
Damaged packaging: We are obligated to do everything possible to assist the customer in resolving this issue. Please (or the person receiving the goods on your behalf) be sure to check the quantity and appearance of the goods together with the Courier (this is your right). If the quantity is incorrect or the appearance is damaged, please have the Courier sign for confirmation.
Question 1: The Courier refused to open it for inspection together
Solution: After you sign for the express delivery slip, keep it properly and check it before returning it to the Courier
Question 2: The Courier refused to sign to confirm the missing quantity
Solution: You just need to write down his phone number and name
Product Quality: All products sent out will pass multiple inspections during production, after production, and before dispatch. They will only be dispatched if they are completely qualified. However, wholesale is not retail. If you have any problems, please contact our company as soon as possible.
Regarding returns and exchanges: Return conditions - If the quality issue of the product itself leads to the loss of its inherent functions or failure to meet normal standards, and the unused product does not affect its secondary sales, an application can be made to exchange the product for one of the same value. Applications for goods transfer or return should be made within 24 hours from the time of signing the receipt, and the goods should be returned within 24 hours from the time of application. The time is based on the scanning time of the buyer's shipping logistics bill/express delivery bill. Others such as poor sales, not as good as expected... If the reasons are not due to the quality issues of the product itself, we will not offer returns or exchanges.
Pictures and actual products: Product pictures can more truly reflect the actual situation of the product itself, but due to factors such as lighting and shooting skills, there may be slight differences between the pictures and the actual products. Due to market changes and other factors, the factory may adjust the color and packaging method of the products and their outer packaging. Please refer to the actual situation
Komu Fan shovel
Komu soup spoon
Komu 39 shovels
Komu diagonal shovel
