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Color difference explanation: Due to factors such as the background of the photo, lighting, and computer monitor, the color difference and hue of the product may vary. This is beyond the controllable range and does not constitute a quality issue. The goods are subject to the actual items. Most of the handicrafts of our company are made by hand and cannot be as flawless as mechanical products. Therefore, it cannot be ruled out that some products may have minor flaws. If you are a perfectionist, please place your order with caution.
Regarding shipment: After the buyer places an order and makes payment, we will ship the goods within 48 hours (two days) (except Sundays). In case of special weather or national legal holidays, we apologize for any delay. If you are out of stock, we will contact you by phone or through Wangwang. When shipping, there are dedicated cargo handlers who check the shipping order and the goods. After confirming that there are no errors, they sign on the shipping order and then pack and ship the goods together.
Express logistics: All orders in our store are paid on delivery by default. (Dear customers, if you have a specific logistics service, please contact our customer service and leave the address and contact information of the Yiwu receiving logistics. For customers without a specific logistics service, we will choose direct logistics for them. If not, we will help you find a more favorable logistics service for shipping.)" If you need express delivery, please contact the customer service. The express delivery fee is charged separately. If you have any other requirements, please contact the online customer service in time. So that you can pick up the goods in the shortest time and at the nearest place. We solemnly declare that express delivery and logistics are beyond our control. Please do not use dissatisfaction with the service attitude of express delivery and logistics or the length of delivery time as the basis for evaluating us.
Regarding signature for receipt: When the goods are delivered, please make sure to sign for them in person. If signed for by family members, friends, security guards, etc., it will all be regarded as signed for by the person themselves. Please be sure to open and inspect it on the spot before signing for it. If the goods are damaged during transportation, please directly verify the claim with the delivery person or refuse to sign for them. Especially for those who send goods by logistics, it is particularly important to inspect the goods upon receipt to check if they are in good condition. If there is any damage, you can claim compensation from the logistics company.
Regarding after-sales service: If there are any quality issues within three days from the date of signature for receipt, please contact us promptly. We will respond with returns and exchanges. Applications received after this period will not be accepted. If the quality is not up to standard, no returns or exchanges will be processed. However, due to subjective factors such as personal dislike, dissatisfaction, dissatisfaction or the product not as good as expected, the buyer is not allowed to return or exchange the purchased product. However, if the product has objective quality problems such as damage, it will be returned or exchanged without exception.
Regarding reviews: Your positive feedback is the unceasing driving force for our progress. If you are satisfied with the goods and feel happy, please give us an encouraging positive review. If you encounter any problems and are a little dissatisfied, please communicate with our customer service in a timely manner. Any issue can be resolved for you quickly, eliminating your doubts and dissatisfaction in the first place and bringing you a pleasant mood.















