Common Questions

How is the quality of the goods in our store? To ensure quality, we will open and inspect each product. Our products undergo multiple tests before being dispatched. If you encounter any unexpected problems with your products, please contact us in time. We have high-quality after-sales service to solve your problems anytime and anywhere.

2. Can our price be any lower?

You get what you pay for. We cannot guarantee that our products are the best and the lowest prices, but we do ensure that you get more than you pay for. We will offer you more promotional activities throughout the year and provide you with comprehensive after-sales support. Please don't negotiate prices. We have set up many discount activities for you. Just follow us and we will bring you more surprises!

3. What should I do if there are any problems after receiving the goods? What after-sales guarantees are there?

If you encounter any unexpected problems after receiving the goods, please don't panic. Contact our online customer service in time to handle it for you. Headphone accessories: 7-day return and one-year exchange!
7-day return and exchange - Within 7 days from the date of signature for receipt, if there are any quality issues with the goods, we will accept returns or exchanges. The shipping cost will be borne by us.

4. After purchasing it, there's no problem, but I don't like it myself. What should I do?

If you don't like the appearance or the feel of the product within 7 days of receiving it, it doesn't matter. We offer a 7-day no-reason return or exchange service. Please keep the original packaging of the product well to ensure that the appearance of the product is not worn out and does not affect its resale. Contact customer service to return it to us. For 7-day no-reason return and exchange, please bear the shipping cost yourself!

5. When will the goods be dispatched after placing an order and how many days will it take to arrive?

Our shipping time is 4 p.m. Orders placed before 5 p.m. on the same day will be dispatched normally on the same day. We will notify you separately in case of special circumstances. By default, it is sent by ZTO Express. For Jiangsu and Zhejiang regions, it takes 2 to 3 days. For Anhui, Fujian, Hubei, Hunan and other places, it takes about 3 days. If you need to send other express packages, please contact customer service to modify the price