1. Quality issues (objective factors) :

Please contact the customer service staff within 7 days after receiving the goods. After taking photos to confirm that it is a product quality issue, the goods can be returned or exchanged. If no photos are provided or contact is made after the deadline, the loss will be borne by the customer.

2. Non-quality issues (subjective factors such as size, color or personal preference) :

In the absence of use and without affecting our secondary sales,

Please contact the customer service staff for return or exchange within 7 days after receiving the goods (please note the model, size and color of the exchange when exchanging goods). Send the product back to our company and provide the tracking number of the express delivery to the customer service. After the company receives the goods and confirms that the product is in good condition, we will return or exchange it for you.

The round-trip shipping cost shall be borne by the buyer.

3. Under-delivery or wrong delivery:

Please contact customer service within 24 hours after receiving the goods, providing the order number, shipping list, photos and the actual weight of the received goods. If you fail to provide them or contact us after the expiration of the time, the loss will be borne by the customer. Please confirm with the shipping list that the goods are missing or sent incorrectly, and we will resend them for you.
Our company is responsible for the round-trip freight.

4. Return/Exchange

Please be sure to note down the product issues, return and exchange requirements, as well as your address and contact information.
For the return and exchange address, please contact the customer service staff to obtain it.
Special customized products are not eligible for the 7-day no-reason return and exchange policy.