Yulu Toy Factory is an Alibaba supplier and a major online seller in the toy industry. We are a reliable business partner for you. Wholesale is completely different from retail on Taobao. Therefore, in order to make your transaction process smoother and more unobstructed, and to protect the rights and interests of both buyers and sellers, please read the following rules carefully before purchasing our company's products. This may take you a few minutes, but it can effectively avoid unnecessary troubles for both of us. The specific rules are as follows:

Mixed Batch Explanation

Our company's products support mixed batches, which means that multiple products can be purchased together. When the same product comes in multiple colors or patterns, it will be randomly mixed and dispatched without distinguishing the colors and patterns.

Regarding the minimum order quantity

Each single product must reach the minimum order quantity specified on the website, and the total order amount must be over 100 yuan for shipment. If it is less than 100 yuan, we reserve the right not to ship. If some buyers do not want that much but still want the goods and the price cannot reach 100 yuan, they need to add 40% to the original price of the product. It can also be dispatched. If there is a positive review, a 10% refund will be given. Those who place an order without contacting customer service to change the price will not be dispatched under any circumstances!

Color/Size/Weight/packaging

All of our products are photographed in real life. There will definitely be color differences between the photos and the actual products, which is an unavoidable problem for anyone. The dimensions of all our products are measured by hand, and the vast majority of them are of irregular shapes. There must be errors during measurement. The weight of all our products includes the weight of the packaging part and is all measured manually. There is definitely some error. In addition, the weight of the products will definitely vary depending on the batch of the products produced. The product packaging may change its appearance and accessories from time to time. As the website pictures have not been updated in a timely manner, our company cannot guarantee that the products received by customers will be exactly the same as the pictures, factory location and accessories. Therefore, if you are very concerned about the color, size, weight and packaging of the product and require us to describe it accurately, please do not purchase. However, if after purchase you request a return or exchange or a refund of the shipping fee on the grounds that the color, size, weight or packaging do not meet the requirements, we have the right to refuse. In case of any transaction dispute, this will serve as our proof.

Regarding the pass rate

The toys we offer to our customers are mid-to-low-end children's street vendors. The cost performance is different from that of toys in specialty stores. Of course, street vendors are not handicrafts or expensive goods. Customers who pursue perfection are advised not to purchase our products. We are engaged in wholesale, not retail. Especially for some toys, the painting and coloring process is rather complicated and requires a lot of application, which may lead to color collisions, occasional forgetting to paint certain areas, burrs, and wood grain scars. For customers who haven't purchased before, it is recommended to understand everything clearly before making a purchase. Honestly, we also want to make our products perfect, but it's hard to please everyone. The market demands are different. Everyone knows the more realistic price. Isn't it a bit far-fetched to demand perfection at this price? We can only do our best and strive for win-win cooperation!

After-sales/Return instructions

Regardless of the order size, we treat all orders equally. For any quality issues reported, we will not handle them within 24 hours of receiving the goods. If this time has passed, we will not deal with them. We have had such buyers who came to us after signing for the goods for several days, some for over ten days, and even nearly two months. For such buyers, we must reject the so-called after-sales service. Because for a toy, we can't guarantee the time you use it. If you don't store and use it properly, it might break in just a few minutes, let alone a few days. Everyone should have a good conscience. An electronic product will run out of power in just a few more hours. How can we guarantee that it will last so long? How can we deal with it for you? Buyers who send it by express delivery, please be sure to inspect the goods before signing for them. All customers who sign on behalf of others are regarded as having signed for the goods themselves. If you sign for the goods and then tell us that the products are short, we will be at a loss and have the right not to handle it. For buyers who send goods by freight, [since there may be a lot of goods, it is also impossible for you to inspect the goods first before signing for them.] As long as the outer packaging and box of the goods are intact, you can also sign for them first. If there are any problems after taking them back, you can contact us within 24 hours. The tracking number and time shall be taken as the standard. Please provide corresponding vouchers. If photos can be used as proof, you can upload pictures. For luminous products, video verification must be provided when necessary. Whether the light is on or not cannot be seen through photos. Once again, it is stated that if no corresponding vouchers are provided to prove that the product indeed has quality problems, we reserve the right not to accept any after-sales service from you. In case of disputes, This is an effective proof for resolving disputes! For products with quality issues, after verification by us, we can refund the price difference to you or make up the difference for your next order. We will not specially send it back. Notice: If the buyer requests a full return due to a quality issue of a certain product, we reserve the right to refuse. All costs incurred shall be borne by the buyer themselves.

If the product has no quality issues, we generally do not accept returns or exchanges. Some people say they don't want to sell anymore, it's not easy to sell, they have to go on a business trip, the urban management doesn't allow them to sell, and so on. We all refuse. Since we mainly deal in electronic toys, some of which are just for selling in large quantities, the profit margin is very meager and the loss rate is several times higher than that of ordinary toys. However, from the perspective of customer interests, after friendly consultation between the customer and our customer service, if both parties compromise and make concessions, for returns that are not due to quality issues, we will count the goods after receiving them We will refund customers 30% of the original price for goods that have no quality issues and do not affect secondary sales. If you cannot accept this clause, please do not purchase our company's goods. We just made it clear in advance that business is a win-win cooperation based on mutual consent of both parties! I believe you understand!

Regarding urgent orders

Our company will never accept urgent orders under any circumstances. We cannot accept orders that need to arrive on a specified date because logistics companies and express delivery companies are third-party companies, and we have no control over their shipping speed.

Express delivery and freight charges

The shipping fee automatically calculated by the system is the express delivery fee. Our company will designate the express delivery company for sending the express. We do not accept customers forcibly specifying the express delivery company. Therefore, before placing an order, please make sure to confirm with our customer service staff whether the designated express delivery can be delivered to your area. Otherwise, any resulting transfer fees will be borne by the customer. If the customer does not raise any objection to our express delivery area, we assume that the customer belongs to the express delivery area (express delivery in inland provinces generally only reaches the county level, please refer to the official website of the express delivery company for details). If the actual area where the customer is located is an over-delivery area, the customer needs to pick up the package at the designated express delivery point. If you don't want to pick it up in person, the Courier company needs to arrange for a tow truck to go down. At this time, the towing fee incurred will be borne by the customer. If the customer refuses to pick up the goods in person and is unwilling to have the Courier company arrange for a trailer to deliver them, all the Courier fees incurred for the shipment and return of the goods shall be borne by the customer.

Logistics and freight charges

For general areas, if the total order amount reaches 800 yuan or 500 yuan for remote inland areas, it is more cost-effective to choose general logistics or consignment. However, please contact customer service immediately after submitting the order to modify the shipping fee. For customers who choose logistics, they need to pick up the goods at the local logistics unloading point in person and pay the freight to the logistics company. The logistics freight charges provided by our customer service staff are all estimated based on experience and are for reference only. The actual freight charges are subject to those collected by the logistics company. If you refuse to accept the goods or request compensation on the grounds that the estimated freight by our customer service staff is incorrect after the goods arrive, we have the right to refuse. If you refuse to pick up the goods yourself, all the costs for shipping and returning the goods shall be borne by the customer. If the customer needs to specify a familiar logistics company, they must first obtain the consent of our customer service. For the logistics company designated by the customer, the amount of charges charged by the logistics company has nothing to do with our company. Our company does not bear any responsibility regarding the freight charges.

Please read the above rules carefully. If you have any questions, please contact our customer service. However, if you have paid for our company's goods, it indicates that you have accepted the above rules. In case of any trade disputes in the future, the above will serve as evidence for resolving the disputes.