For bulk wholesale, please contact customer service

Chumo Suyan Moisturizing Mask Series

	Regarding color difference All product photos are taken by professional photographers and have been carefully retouched and color-adjusted in post-production to keep them as consistent as possible with the actual products. However, due to differences in lighting, display color, and personal understanding of colors, there may be color differences between the actual products and the photos. The final color should be based on the actual product.
	Regarding dimensions All products are manually measured according to the measurement methods on the product detail page. Please carefully compare the dimensions when purchasing. As everyone's measurement methods and measuring tools are different, slight errors are normal. Please make sure to check the dimensions before purchasing. Size issues are not the standard for returns. If you have any questions, you can consult customer service.
	Regarding after-sales service We value every evaluation you give. If you are not satisfied with our products or services, please contact our customer service first. We will definitely provide you with a satisfactory solution within a reasonable time.
	Regarding shipment We solemnly promise that all in-stock items will be dispatched on time after payment, and pre-sale payments will be dispatched according to the pre-sale date. If you have any special requirements, please inform the customer service.

Service items of Dongyang Chumo E-commerce Firm

■ Regarding Shipment
Under normal circumstances, products ordered and paid for before 4 p.m. can be dispatched on the same day. However, due to various factors, it cannot be guaranteed that all orders will be dispatched on the same day. We will try our best to ship them within two days.
2) Due to the large shipment volume of some companies, it cannot be ruled out that there will be a shortage after placing an order. We will strictly ship the goods according to your order. If there is any shortage, we will contact you by phone to discuss the solution.

■ Regarding After-sales Service
After the goods are dispatched, we can do our best to help you track the transportation status of the goods to ensure that you receive them as soon as possible. However, we choose express delivery and logistics for shipping and cannot control the exact delivery time. Please understand! If you have any problems, please contact us in time for handling.
2) The profit margin of wholesale business is meager. If you are not satisfied with the product or encounter a series of problems such as damage caused by logistics, we will not accept refunds or discounts! Three percent is within the normal range of transportation losses. Please understand. The shipping cost for returns and exchanges shall be borne by the customer! We are a powerful manufacturer and will strictly do a good job in preparing goods and sealing boxes.
3) When our company ships goods, they go through three inspection procedures: picking, checking and packaging, to fully control the situation of underdelivery or missed shipment. Each order will be accompanied by a detailed list. When receiving the goods, be sure to count the items in the presence of the Courier! If there is any shortage, please contact us immediately! Any issues arising after signing for the goods shall be borne by the consignee themselves! (The security guard signs on behalf of the recipient. If it is not signed for by the recipient themselves, it is still considered as signed for.)

■ Regarding the return and exchange of goods
For products purchased in our store, if there are quality issues, returns and exchanges can be processed within seven days. Please be sure to contact the after-sales customer service first so that we can handle the return procedures for you as soon as possible. Otherwise, returns and exchanges will not be accepted! (Physical photos of the goods are required for returns or exchanges.
2) Before receiving the goods, please check the packaging first. If it is damaged, please make sure to inspect the goods before signing for them. In case of damage, please inform us of the name and quantity of the damaged product on the same day in a timely manner, and take photos on the spot and send them back to our after-sales customer service for handling. So as to claim compensation from the express delivery.

■ Disclaimer
1) We will not be held responsible for any losses caused by returning the product or applying for a refund without contacting customer service.
2) For items that do not comply with the return and exchange rules and are sent or dispatched, we will reject them all and will not bear any responsibility.
3) When returning the product, if the buyer's text information is not attached, resulting in the inability to locate the buyer and confirming that we have lost contact with you, we will not be held responsible for any of this.
4) If the product fails to arrive due to the buyer providing the wrong address or other reasons, we will assist you in searching for it. If it is indeed lost, we will not bear any responsibility.
5) As some products are fragile, please be sure to carefully package them when returning or exchanging to ensure their safe return. Our company shall not be held responsible for any damage to the products during the return process.

■ Regarding Evaluation
1) After the buyer receives the goods, please confirm the receipt as soon as possible, unless there are special circumstances.
2) After receiving the goods, if you have any dissatisfaction with the products or services, please do not rush to evaluate them. Instead, promptly report to the store manager, Tudoudou (13616798567). So that we can handle it properly as soon as possible. When encountering the problem of slow logistics, we will do our best to urge and properly solve it. Long live understanding. Please don't give a bad evaluation because of the logistics! Thank you very much!
We promise that all products are truthfully described, with the latest production dates. We sincerely guarantee our service to ensure your shopping experience is worry-free and enjoyable!