Buyer's Notes
One: Regarding the collection of freight charges
The shipping fee is to be paid by the buyer. The shipping fee shown on Taobao at the time of purchase is not the final shipping fee but only a reference. This is because the actual calculation of the shipping fee is quite complex (involving three factors: the weight of the goods after packaging, the delivery location, and the choice of the Courier company). The commonly used Courier services in our store are: The first choice is Yunda, and the second is Shentong. For other freight, please contact our store. The final freight will be subject to the actual amount charged by the Courier company. Our store can inform you of the charging standards for different locations. The actual amount charged will be based on the weight, with any excess refunded and any shortage made up. Of course, if the difference is not significant, the seller may not require the buyer to make up the freight. However, if the seller overcharges the wholesalers of the store's goods, they will promptly refund the excess (the refund will only be made after receiving the goods, and sometimes this also requires the buyer's reminder). After ordering multiple items online, there may be a problem of duplicate shipping fees (it is best to add the purchase order first and combine the payment). If the shipping fees are duplicated, please do not rush to make the payment. Please inform the customer manager to modify the shipping fees. Of course, if you have paid, we can also refund or resend the goods from our store to make up for it.
Two: Regarding the after-sales handling methods
For the wholesale industry, it is normal for goods to have a certain failure rate (wholesale profits are meager, and the main focus is on volume sales. People who want very small quantities of goods should not pester sellers on the grounds that the received goods have problems). If there are any quality issues with the products in our store, please keep them properly. After-sales service can be processed within six months from the date of receipt (for example, if the goods were received on March 2, 2012, after-sales service must be processed before September 30, 2012). For those received beyond this period, the handling will depend on the situation and after-sales service applications may not be accepted. In addition, after-sales service can only be carried out when the appearance is not damaged and it does not look old (dirty or old items will not be replaced). They can be returned when a certain quantity is accumulated in the future (the shipping cost is borne by the buyer). After receiving the goods, our store will make up for it in the next shipment (excluding the additional weight cost of the after-sales goods).
Three: Notes for Receiving the Package
Our store usually ships goods in cardboard boxes, which are wrapped with adhesive tape on the outside. The packaging should be firm and intact. Before signing for the goods, please carefully check if there are any signs of opening the cardboard box or any damage. If there are any abnormalities, please contact me by phone or open the cardboard box to check if the goods are damaged, missing or mismatched. The risk of damage, shortage or incorrect items shall be borne by the seller before the goods are delivered (signed for by the buyer). After delivery (signed for by the buyer), the buyer shall bear the responsibility. The seller shall not be held responsible for the above risks. In case of the situation where the buyer signs for the goods first and then opens the package for inspection, the buyer should request the carrier to supervise on the spot and open the package for inspection. If any inconsistency is found, contact the seller in a timely manner, add detailed information on the receipt and have the carrier sign for confirmation.
Four: Regarding inventory levels
The inventory level displayed online actually more reflects the supply capacity. As a physical business, inventory fluctuates greatly, and web updates are difficult to keep up in a timely manner. Therefore, for some products with large numbers, there may be temporary shortages or insufficient quantities, while for some products with very few numbers, there is still a large inventory. So it is best to consult first after placing an order.
Five: Regarding the delivery time
Our store is a physical store located in the mobile phone accessories wholesale market of Huaqiangbei, Shenzhen. The online business hours are generally from 10:30 to 21:30. The goods are packed in the order of payment time. Every day at 22:00 If the goods are delivered to the Courier company's recipient before 00 p.m., they will be dispatched the next day if there is not enough time on the same day. Most Courier companies scan the goods in the warehouse around 9 p.m. and load them onto the vehicle for dispatch around 11 p.m. In fact, it makes no difference whether the goods are delivered to them in the morning or afternoon. Therefore, some impatient buyers should understand the delivery time of our store. Don't think that if you hand over the goods to the Courier company very early in the morning, they will be dispatched promptly. In fact, our store has blank waybills from several Courier companies. Entering the waybill number in advance can indicate that the goods have been dispatched. Although this can make buyers feel that the goods have been dispatched quickly, it will not have any impact on the transportation time of the goods. Besides, due to the busy working hours, there is no time to enter the waybill number after the express delivery is sent out, and it has to be entered at night. Buyers, please do not make the judgment that the delivery is not timely based on your own feelings. Thank you for your support
