About the picture
All pictures of TOPOT are taken of the actual products. Due to differences in lighting and displays, there may be certain color differences in the goods. Dear customers who cannot accept color differences, please choose carefully to avoid transaction disputes. Such issues cannot be used as the basis for negative reviews or complaints. If we give a medium or negative review due to such issues, we will appeal to Alibaba. We ask for your understanding!
Regarding receiving the goods
Dear customers, please inspect the products in the express delivery area after signing for the goods. If there is any damage, please contact us in time. If you fail to inspect in the express delivery area or report within 24 hours that there is a problem with the item and it needs to be returned or exchanged, the return shipping cost will be borne by you. Thank you for your understanding.
Regarding shipment
We sell in stock. The delivery time is usually within 48 hours after payment (except for promotions). If you haven't received your goods within 10 days of shipment or have any questions about the products after receiving them, please contact our online customer service in a timely manner!
For customers from Jiangsu, Zhejiang, Luzhou and Fujian, the goods usually arrive within about 2 days after shipment
For customers outside Jiangsu, Zhejiang, Luzhou and Fujian, the goods usually arrive within 3 to 4 days. After the goods arrive, the express company will notify you to pick them up.
For customers in remote areas, please be sure to contact our online customer service to make up the difference in shipping fees. If you do not make up the difference, please close the order and the goods will not be dispatched. Thank you for your cooperation!
Regarding returns
We offer a 7-day no-reason return policy. However, you must ensure that the returned item has not been used and does not affect our second sale. If the product is returned or exchanged due to personal reasons (not product reasons), the shipping cost will be borne by you. In addition, due to the damage of the returned products during the long journey and the fact that the packaging boxes cannot be reused, we need to deduct the cost of your response. We hope for your understanding!
Our store uses Yunda Express. For large quantities, logistics will be used for delivery. For details on freight charges, please contact customer service. Online shopping cannot avoid the need for express delivery. When signing for the packages, please make sure to check the integrity of the packages on the delivery side, as well as the quantity and integrity of the items inside. If the delivery person does not allow you to open it before signing for it, you can sign for it and then open it as if it were a package. For major clients, logistics is preferred. If there are any issues, they should be returned on the spot. For more details, please contact customer service.
