Additional tax points will be added for invoicing. For details, please consult customer service

Our company is a plush toy enterprise integrating design, development, production and sales, mainly producing plush products. Customized fabric products, such as corporate mascot logos, cartoon animals, plush pendants, cushions, and various gifts, etc.















Regarding logistics and express delivery

By default, we choose to send Shentong Express for the customer
Regarding after-sales service
To safeguard the rights and interests of our customers and ensure they enjoy our company's high-quality and worry-free services, in accordance with Alipay's dispute resolution regulations: Please be sure to open the box in front of the Courier to check the transportation status after receiving the goods. Once you sign for receipt, it is deemed that the product has arrived intact and in good condition, with all accessories and attachments complete. At the same time, you will lose the right to hold responsible for such issues.
2. If you check that the product or its accessories are damaged or missing before signing for it, please refuse to sign and call us on the spot to ensure your interests are not compromised
3. If it is inconvenient for you to receive the goods in person or if someone else is not signing for them, please convey the details of the signature to the person signing on your behalf. Receiving the goods on your behalf is also regarded as your recognition of the integrity of the product
Return and exchange service
1. 7-day no-reason return and exchange policy
In order to safeguard the interests of our customers, our factory adheres to the national "three guarantees" policy for after-sales service of our products. Within 7 days from the date of delivery and signature by express delivery to 0:00 the next day, customers can enjoy a no-reason return service while enjoying the "Three Guarantees" policy. The details are as follows:
Goods sold by our company
If there is any quality issue with the product within 7 days, our company will handle the return or exchange as per the customer's request. All round-trip transportation costs will be borne by our company
If the product is returned within 7 days without quality issues, our company will accept the return request under the no-reason return and exchange service. The round-trip shipping costs will be borne by the customer. The customer also guarantees that the product has not been used and that the packaging, gifts and accessories of the product are intact and undamaged, and will be returned together
To fully protect your interests, our factory requires customers to check if the packaging has been torn by humans before receiving the products and signing for them. At the same time, open the box together with the Courier to check the transportation status of the products. If you sign for the products, it is regarded as your affirmation of the appearance and quality of the products being complete and intact. Therefore, the products you return should also be in good condition
In case of transportation damage or other issues due to the customer's signature for receipt not being inspected, our company is unable to provide you with a return or exchange service
We kindly ask you to be responsible for the safety of your products when you return or exchange them. If any defects such as transportation damage or packaging breakage occur during the return or exchange process, our factory will be unable to continue providing you with the return or exchange service
Matters not covered in this system shall be resolved in accordance with the official Alibaba Detachment or relevant laws and regulations
The final interpretation right belongs to this factory