If any quality issues are found within 15 days of receiving the goods (based on the date of signature on the waybill), please contact the after-sales customer service in a timely manner. Applications received after the deadline will not be accepted. The problem products must be kept in their original packaging (please bring your own packaging and do not directly stick or write on the original factory outer box of the product). For returns of more than five kilograms accumulated, the shipping cost for the returns will be borne by our company. Please return 5 to 10 kilograms by regular logistics. The shipping cost will be covered by our company. We do not accept expensive logistics services from Deppon, Jiaji or Tiandi Huayu. Any violation will result in the shipping cost being borne by yourself.

 

2. Before returning the goods, please communicate with the after-sales customer service first. Please cooperate in filling out the after-sales service form so that we can track your return and handle it in a timely manner.

 

3. We will do our best to meet the customer's requirements for product color or style, but we cannot guarantee 100%. Returns or exchanges will not be accepted due to color or style mismatch.

 

4. For damaged goods during transportation, considering that it is very troublesome for customers to directly claim compensation from the logistics company, our company will take full responsibility. However, the issue must be raised within 3 days after receiving the goods and the after-sales service form must be filled out and registered within 3 days. If no damage to the goods during transportation is reported within 3 days after receiving the goods, it will be deemed that the goods have been received in good condition.

 

5. In the case where goods not sold by our company are sent to us, we reserve the right not to handle all returns and exchanges this time, and the freight will be borne by the customer, with the goods directly returned to the customer.

 

6. The following conditions do not qualify for returns or exchanges:

The packaging of the returned products by A is damaged or incomplete, and the product accessories or relevant materials are incomplete.

 

B Repairs or modifies without authorization;

 

C was not used or stored in the normal way;

 

Goods that have exceeded the after-sales service period.

 

Seasonal products that have exceeded their expiration dates will not be returned (such as summer fans and winter thermal patches).

 

7. After-sales service is the most fundamental service of our company. We are willing to provide you with excellent after-sales service. Meanwhile, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods and follow the company's above regulations as much as possible to avoid affecting our after-sales service to you.

8. Regarding the handling of damaged or quality issue products mentioned above, if the weight does not reach five kilograms and the customer wishes to return them, the shipping cost shall be borne by the customer.

 

 

For other provinces, logistics is usually sent. Yiwu logistics directly reaches the whole country. As long as it is a city at or above the municipal level, it basically arrives. For county-level cities, a transfer is needed. After the goods arrive, the logistics will call you. You need to pick them up yourself. Here, we particularly emphasize. The quality of services provided by logistics companies in Yiwu varies greatly. I hope that before placing an order, you can contact a logistics company yourself. You can either search for it yourself or call 114 to inquire about the logistics points from Yiwu to your local area and find the one closest to you. Then tell us the logistics phone number in Yiwu and we will deliver it to your service point for you.

 

Distribution methods and rates:

① Road transportation:

 

Yiwu has a well-developed logistics network, with consignment departments available all over the country. The price is generally 0.5 yuan per kilogram by weight and 80 to 120 yuan per cubic meter by volume. The specific price is calculated based on the distance of the journey. For small commodities, the shipping cost for a general item worth 800 yuan is around 15 to 30 yuan. In remote areas or regions requiring transshipment, the shipping cost is 40 to 50 yuan per piece. After the goods are dispatched and arrive, the consignment department will notify the customer by phone to pick them up at the designated consignment point.