Regarding logistics and freight charges

We will arrange the logistics by ourselves according to the style and quantity ordered by the buyer. If the buyer has a direct freight logistics cooperation, please inform us in advance.

If the shipping fee is shown as 0 yuan, it is free shipping. If it shows additional shipping fees, it is not free shipping. For specific shipping fees, please consult our customer service. We will calculate a reasonable and favorable shipping fee for you based on the quantity of products you select and the delivery address. For returns not due to quality issues, the shipping fee cannot be refunded. When returning goods with free shipping, the transportation cost incurred at the time of shipment will be deducted.

Regarding after-sales service

Since clay POTS are fragile ceramic items, most merchants do not take responsibility for any damage during transportation. However, we promise that as long as they are shipped in full cases and come with wooden frames or wooden pallets, or are packaged in foam boxes, our factory will be responsible for any damage during transportation. You can place your order with confidence. If there is any damage during transportation, please contact our customer service on Wangwang within 72 hours after signing for the package. We will not accept returns or exchanges after this period.

Quality assurance service: One-year warranty. From the date of signature for receipt, if the crack is caused by non-human factors (such as bumps or charring the bottom), a new one will be replaced free of charge within 180 days. If it exceeds 180 days, shipping fees will be required. The above warranty is only valid for household use and not for commercial use (commercial use is frequent and the usage environment is complex).

Regarding drop shipping

Our store supports 7-day no-reason return and exchange for drop shipping items. The return shipping fee is at your own expense. We will not accept packages with cash on delivery.

Regarding invoicing

The above prices do not include tax. We do offer invoicing services, but only for enterprises (value-added tax special invoices must be transferred from business to business). For specific details, please consult our customer service.