| Thank you for your support in the past year. Senhao Jewelry Packaging wishes you all the best, good health and great fortune in the New Year! The shipping and after-sales service announcements during the Spring Festival are as follows: | |||||||||
| The goods will be dispatched on the last day before the New Year, February 2nd | The shipment deadline is February 3rd | From February 3rd to 18th, we will only accept orders but not ship goods | Orders will be accepted as normal on February 19th and goods will be dispatched successively | ||||||
| Regarding returns and exchanges: During the Spring Festival, logistics companies will suspend the collection and delivery of parcels, and the processing of returns will be slightly delayed. For details, please consult customer service. | |||||||||
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The quotation includes a jewelry box, a handbag, soap flowers and greeting cards
PS: All the accessories in the picture are taken as accessories. No accessories are included when taking pictures of the box!
Frequently Asked Questions
Question: If I place an order now, when will it be dispatched?
Answer: Dear customer, for in-stock products, if you place an order and make payment before 6 p.m., they will be dispatched during overtime work at night. If you place an order after 6 p.m., they will be dispatched the next day. Customized items are usually shipped within about 15 days.
Question: What Courier service should I send? Is it free shipping?
Answer: Our store's cooperative express delivery services include Deppon, Anner, and Yunda. For urgent delivery, we can send it to SF Express, but additional shipping fees will be required. Our store's products do not offer free shipping (except for promotional products with free shipping). The shipping fee is calculated based on the quantity, weight and region of the goods. For more details, please consult our customer service.
Question: How about the quality? Can goods be returned or exchanged?
Answer: Dear customer, we have always prioritized quality management. So please rest assured about the quality. If any goods are damaged or crushed during transportation, we will offer you free replacement or exchange. Our store also supports 7-day no-reason return and exchange.
Question: Is the color of the product the same as the physical one?
Answer: All products in our store are photographed in real life. There may be slight color differences due to variations in shooting lighting and display screens. (If you have high requirements for the color of the product, it is recommended that you take a sample first.)
Question: Why does the received jewelry box have a smell?
Answer: The dust-proof packaging used for the jewelry boxes produced by our company has not yet dissipated the smell of the materials and glue. After you receive the product and open it for a while, the smell will dissipate.
Question: Why hasn't the customer service replied to the message for such a long time?
Answer: Dear customer, our customer service is available from 8:00 to 24:00 (including holidays). If we haven't been able to reply to you in time, it might be due to the high volume of inquiries at that time. Please wait patiently for a while. If the customer service is not online, you can leave a message and they will reply to you as soon as they are available.
Thank you for your support, dear. Wish you happiness every day!!
Grey necklace gift box Grey * Universal gift box
Green * Necklace gift box Green * Universal gift box
Dark blue necklace gift box Dark blue * Universal gift box
Black necklace gift box Black universal gift box
Pink necklace gift box Pink * universal gift box
