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Return and exchange policy
one Returns and exchanges are eligible under the following circumstances
1. If the goods are damaged, sent to the wrong place (color, style), missed, have large stains, or are severely damaged, making them unsalable, you can apply for a return or exchange. When applying for a return or exchange, please be sure to take photos first and then contact our customer service staff to negotiate and handle the issue. If our company confirms that it is indeed a quality problem, the shipping cost will be borne by our company. Our company does not accept cash on delivery. Please help us advance the shipping fee first. The incurred cost will be directly transferred to the Alipay account you specified via Alipay. (Note: If you return the goods directly without contacting us, we will not accept it.)
two Returns and exchanges are not accepted under the following circumstances
Occasional small bubbles, scratches, minor flaws and other issues that do not affect sales are not quality problems. All eyewear factories cannot avoid such problems. There is no product that is 100% perfect
2. Man-made defects, product color differences, slow logistics, and poor service attitude of logistics companies.
3. Issues related to the buyer's subjective judgment (such as: not liking it, it's different from what I imagined, it's different from other stores, the material doesn't meet my expectations, the feel is not good, it looks low-end, etc.)
4. I don't want to sell anymore, it's not selling well, it doesn't sell well, etc.
5. If the style returned after agreeing to a return or exchange does not match the style previously contacted with the seller, (Due to the large number of incoming and outgoing express packages, even if signed for, it will not be processed. Please be honest and trustworthy, dear customers.)
Notes
Our store defaults to YTO for express delivery. If you have any special requirements, please specify!
All after-sales issues must be promptly addressed to our customer service staff within three days of receiving the goods (based on the time of goods signature). When applying for after-sales service, please provide the shopping order number. Each order will only handle after-sales service once. Dear customers, please carefully check the quantity, style, color, specification and quality after receiving the goods. We will not cooperate with customers with medium or negative reviews again. Thank you.
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