I. Regarding Shipment

Shipment will be arranged within 72 hours after the buyer makes the payment!

Ii. Regarding dimensions

All dimensions are measured manually. A deviation of 1-3cm is within the normal range. The actual dimensions are subject to the physical goods received.

Iii. Regarding color difference

Due to the shooting lighting, the color difference deviation of the display and the individual's understanding of color, there will be a certain degree of color difference between the actual product and the picture. This situation is inevitable, and the final color will be determined based on the received color

The physical goods are the main focus.

Iv. Regarding express delivery

Our store supports drop shipping and small quantities of goods. By default, we send Guotong Express. For large quantities, we always use logistics.

V. Explanations of Other Issues

Q: Do your products support customization?

A: All of our products are factory direct sales. We support sample customization from gift companies, foreign trade companies, Taobao, Tmall and other customers. For customization details, please contact our online customer service

Q: Is drop shipping supported?

A: All products in our store support drop shipping (except for custom-made products). For any related discount policies on drop shipping, please contact our online customer service

Q: What should I do if the customer service has not replied yet?

A: If the customer service fails to reply to your relevant questions in a timely manner, please wait patiently or directly call the customer service hotline at 18657906788/0579-85601526. We will serve you wholeheartedly

Q: Are the listed items in stock? What if there is no stock?

A: All of our products are sold in stock. The items available for purchase as shown on the page are all in stock. Please feel free to buy. Due to the wide variety of products and the large daily sales volume, they were not taken off the shelves in time

We apologize for any out-of-stock situations caused. We will contact you by phone or through Wangwang and handle the matter.

Q: We have made the payment. When will the goods be dispatched and how long will it take to receive them?

A: Due to the large daily shipment volume, we will ship the goods in the order of your payment within 24 to 28 hours after your successful payment. The delivery time may be affected by distance, weather and other uncertain factors.

Q: What should I do if the received products have quality issues or are out of stock?

A: If the goods are out of stock or have quality issues after receiving them, please contact the after-sales customer service within three days. If there are quality problems, please take pictures of the goods as soon as you receive them and send them to the customer service.

Q: I have received the goods, but I don't really like them. Can I return or exchange them?

A: If you are not satisfied or like the product, and it has not been used before and does not affect its secondary sale, you can return or exchange the mushroom at your own expense.

The following situations are non-returnable and non-exchangeable:

1. The returned product packaging is damaged or incomplete, and the product accessories or relevant materials are incomplete.

2. Unauthorized repair or modification;

3. Not used or stored in the normal way;

4. Goods that have exceeded the after-sales service period;

5. Products that have been taken off the shelves of our company are not eligible for return or exchange.