Shenzhen GOBOY Co., Ltd. specializes in the design, development and production of high-quality mobile phone cases and accessories

We have engaged in OEM (Original Equipment Manufacturing) cooperation with many well-known brand accessory companies around the world, launching over a thousand best-selling products.

All major distributors are welcome to come for consultation and wholesale purchase

 If you purchase any product from our company and encounter any quality issues or shortage, please contact us promptly. We will solve the problem for you as soon as possible and give you a satisfactory response.

If you find any product with functional failure or quality issues within 7 days of receiving the goods (based on the date of signature on the waybill), please contact us in a timely manner. Applications submitted after the deadline will not be accepted. Once verified, any false or fraudulent reports will not be accepted.
2. Considering that it is impossible for customers to inspect each product one by one after receiving the goods, we allow any quality issues to be found within 7 days of receiving the goods. We can arrange for you to exchange or return the goods.
3. We will do our best to meet the customer's requirements for the color or style of the product, but we may not be able to fulfill them 100%. If the color and style do not match, or if a few items are missing, a full order refund will be given. No returns or exchanges will be accepted (the customer can indicate that if the goods cannot be provided as required, it will be treated as a shortage).

If payment is made before 16:00, the goods will be dispatched on the same day. If there is a shortage of stock, we will notify you between 19:00 and 21:00. Under normal circumstances, the goods will be dispatched within 48 hours. However, in case of special circumstances such as shortages, the 48-hour dispatch period will not apply.
5. If the buyer claims that the product is not satisfactory or unsalable on the grounds that it actually has no quality issues, we will not accept returns or exchanges. If the wrong goods are sent, they will be treated as returns.
6. When the customer receives the goods, regardless of whether the outer packaging box is damaged or not, they need to open the box for inspection. If any product is damaged due to transportation issues, please ask the relevant transportation company to issue a certificate with the official seal and provide this certificate to us. We will assist the customer in claiming compensation. We will not be held responsible for any damage or loss of the goods caused by logistics.
7. All customers are requested to ensure the integrity of the product packaging, the completeness of accessories or relevant materials. If there are any quality issues with the products themselves, we will exchange them within the specified time. (The shipping cost for individual exchanges shall be borne by the customer. It is recommended to make up for the exchange in the next order.)
8. If the returned product has incomplete packaging, incomplete accessories or relevant materials; Unauthorized repair or modification; Not used or stored in the normal way; Beyond the product warranty period; We will not be responsible for returns or exchanges if the returned products are labeled falsely or counterfeited.
9. When customers return products due to quality issues, please use Putong Express to return them to our company. The freight will be paid by the customer in advance. After receiving the goods, the company will subsidize the freight and the actual cost of the goods according to the express list. If customers return the goods directly without communicating with the customer service, we will not accept it. Thank you for your cooperation. Communication starts from the heart
When applying for a refund for a consignment product, the refund price needs to be reduced by 5.5 yuan. The price of the consignment product includes the shipping fee. The shipping fee for the express delivery has been incurred.

Shenzhen GOBOY Co., LTD