【 Must-Read for Buyers 】 : If you purchase any of our company's products and encounter quality issues or shortage, please contact us promptly. We will solve the problem for you as soon as possible and give you a satisfactory response:
If you find any functional failure or quality issues within 3 days of receiving the goods (based on the date of signature on the waybill), please contact us in a timely manner. Applications submitted after the deadline will not be accepted. Once verified, any false or fraudulent reports will not be accepted.
2. Considering that it is impossible for customers to inspect each product one by one after receiving the goods, we allow that if any quality issues are found within 5 days of receiving the goods, we can handle the exchange or return for you.
3. We will do our best to meet the customer's requirements for the color or style of the product, but we may not be able to fulfill them 100%. If the color or style does not match, no returns or exchanges will be accepted. (Customers can indicate that if the goods cannot be delivered as required, they will be treated as out of stock.)
4. If the buyer claims that the product is not satisfactory or unsalable but actually has no quality issues, we will not accept returns or exchanges.
5. When the customer receives the goods, regardless of whether the outer packaging box is damaged or not, they need to open the box for inspection. If any product is damaged due to transportation issues, please ask the relevant transportation company to issue a certificate with the official seal and provide this certificate to us. We will assist the customer in claiming compensation. We will not be held responsible for any damage or loss of the goods caused by logistics.
6. All customers are requested to ensure the integrity of the product packaging, the completeness of accessories or relevant materials. If there are any quality issues with the products themselves, we will exchange them within the specified time. (The shipping cost for individual exchanges shall be borne by the customer. It is recommended to make up for the exchange in the next order.)
7. If the returned product has incomplete packaging, incomplete accessories or relevant information; Unauthorized repair or modification; Not used or stored in the normal way; Beyond the product warranty period; We will not be responsible for returns or exchanges if the returned products are labeled falsely or counterfeited.
8. When customers return products due to quality issues, please use regular express delivery to return them to our company. The freight will be paid by the customer in advance. After receiving the goods, the company will subsidize the freight and the actual cost of the goods according to the express delivery list. If customers return the goods directly without communicating with the customer service, we will not accept it. Thank you for your cooperation. Communication starts from the heart!

【 Express Delivery 】 : Advantages: Fast, door-to-door delivery; We will first choose express delivery companies such as YTO and Shentong. If you need to use other express delivery companies, please specify specifically. The transportation fee will be collected in advance based on the actual cost, with any excess refunded and any shortage made up.

【 Automobile Transportation 】 (Logistics)
Advantages: The speed is acceptable and the cost is low. Disadvantages: Self-pickup is required. In some cities, there is no direct delivery and a transfer is needed.
Mainly through dedicated line transportation companies (with low freight and fast speed), the freight varies across the country, measured by the number of boxes. The transportation cost for one box of goods is about 10 to 25 yuan, and it may be 5 to 10 yuan higher in the cities of transfer. The time varies from 5 to 7 days depending on the distance. In some counties and districts, it may take longer
Jiaji Express Company and Huayu Logistics Group deliver goods to all parts of the country. Their networks are relatively complete, but the freight charges are higher and the speed is slower than the former. The advantage is that they form a national network as a whole (the starting price is 50 yuan). Huayu Logistics :www.hoau.net; Jiaji Express :www.jiaji.com

For self-service inquiry of the express delivery network service scope, please visit the following official website:
Shunfeng official website: http://www.sf-express.com yto official website: http://www.yto.net.cn
Shentong official website: http://www.sto-express.com.cnEMS official website: http://www.ems.com.cn