Is the product picture the same as the actual product?

Answer: We promise that all photos will be taken in real life, but there may be slight differences due to different displays and other reasons. However, we will do our best to provide genuine pictures.

When can the product I purchased be dispatched?

Answer: For small orders, we will dispatch them within two days. If the quantity is large, we will communicate with you about the specific time!

3. What should I do if the item is damaged after receiving it?

Answer: If the item you receive is damaged, please don't panic. Sign for it with confidence and then send a photo of the damaged product to our online staff within 48 hours. We will immediately send you a replacement (free of shipping and product fees). We will definitely guarantee the interests of our customers and ensure that you receive a complete product.

4. Are there any flaws in the product? Is it a qualified product?

Answer: Minor flaws in ceramic products are normal process phenomena and cannot be completely avoided. The ceramic production process is rather complex. Although the quality management capabilities of the ceramic industry in China's porcelain capital have greatly improved, due to the fact that the ceramic production process must go through a manual processing step (such as painting and decal application), it is impossible to completely avoid the appearance of small flaws like bubbles. However, if you are extremely picky about small flaws, we suggest that you be cautious when purchasing ceramic products.