"Frequently Asked Questions

1. Are electric bottle openers suitable for all red wines?

Answer: The Kolitong electric bottle opener is suitable for most common red wine bottles on the market (straight and convex bottle bottles with an outer diameter of the bottle mouth less than 35mm). If it is aged red wine (generally speaking, the back label of the red wine shows that the bottling year is more than 10 years ago), it is recommended to use the old wine knife specifically designed for opening older vintages, because the cork of aged red wine is relatively soft Using an electric bottle opener can easily crack it, causing wood chips to fall into the wine.

2. What is the minimum order quantity (Logo/ color/style) for the electric bottle opener?

Answer: The specific quantity is determined by different styles.

Customized logos usually start from 500 pieces, and small-scale trial production is supported for the first order.

Customized packaging usually starts at 1,000 pieces.

3. How many batteries are needed? Can ordinary batteries be used?

Answer: Four AA alkaline dry batteries must be used.

To open a bottle with an electric bottle opener, the battery's instantaneous discharge capacity needs to reach 3-4A. Alkaline batteries, which are power batteries, can meet the above-mentioned instantaneous discharge capacity requirements. It is recommended to purchase batteries of the same quality from Nanfu or Kingsoft in the market to ensure smooth bottle opening.

4. What materials can electric bottle openers be made of?
Answer: Materials such as ABS, stainless steel, and aluminum alloy can be chosen, and the materials can also be adjusted according to requirements.

What is the delivery time for customizing the Logo of the electric bottle opener?

Answer: If the custom-made quantity is within 2,000, the production cycle is approximately:

Laser engraving: 3 to 7 days

Screen printing: 5-9 days

6. What are the steps to customize a Logo?

- Provide the Logo document (AI document or CDR format)

- Select the Logo production process (laser engraving, silk-screen printing, OEM or other processes can be chosen)

- Design renderings (Renderings of the Logo placed in the product designed by our company)

- Confirm the details (make adjustments to the position, size and other details of the logo)

- Product production (Samples will be mailed to you for confirmation before entering mass production, with postage collected upon delivery)

7. Relevant instructions for returns and exchanges

(1) Under the condition that it does not affect the secondary sale, the goods can be returned or exchanged without reason within 7 days from the date of receipt. When returning, please make sure to return the original packaging box together to avoid damage during transportation.
(2) For returns and exchanges not due to quality issues, the return shipping cost shall be borne by the customer.
(3) If there are invoices and gifts, please return them together. In case of loss, the market price will be deducted.
(4) The costs incurred for logistics rescheduling due to the customer's own reasons (such as incorrect address or phone number, refusal to accept, etc.) will be borne by the customer themselves.

8. Regarding invoices:

If you need an invoice, please contact the online customer service when placing an order. The invoice information to be provided is as follows

(1) Electronic invoice: Company name + tax number + receiving email address
(2) Value-added tax special invoice: Company name + tax number + bank information + company address + contact phone number