All products in our store are sold directly by the manufacturer, eliminating intermediate links and ensuring lower prices and better quality. We promise that within 7 days, you can return or exchange goods as long as it does not affect the second sale. However, if it is not a quality issue, the buyer will have to bear the shipping cost!!
Real object shooting - display
Real object shooting - The picture matches the real object
Precise white balance - Minimal color variation
Regarding customer service: If your inquiry is not replied to in a timely manner, it might be due to a large volume of inquiries at that time. Please be patient and wait. It could also be because of system issues, such as the loss of the problem you personally sent. If it takes too long, please log in to Wangwang again and consult. We apologize for any inconvenience caused.
Regarding after-sales service: Our store has a relatively complete customer service system and supports seven-day no-reason return and exchange. If you need a return or exchange, please contact our after-sales customer service in a timely manner to explain the situation. We will handle it for you as soon as possible according to the rules, so you can shop with peace of mind.
Regarding shipping: Our store defaults to Best Logistics/YTO VIP/ Best Express (If you need to send more via SF Express, the price can be negotiated directly with the seller.)
No specific Courier service is provided. If you have any questions, please consult the store
Regarding color: All products in our store are photographed in real life. The color has been carefully checked and is close to the actual product. When purchasing, please use a tiled image as the standard. Due to the differences in color contrast and brightness among different computer monitors, slight color differences are inevitable and are not part of the quality issue.
【 Little Knowledge about Plush Toys 】 After getting a plush toy, you should pat it and expose it to the sun. It won't shed fur if you don't scratch it hard (it's best to avoid contact with a black suit). In spring and winter, especially in dry indoor environments, clothes inherently carry a large amount of static electricity. Anyone with some knowledge of physics can understand the phenomenon of static adsorption. Of course, that's not shedding fibers; it's fibers that were not completely cleaned during processing! This product is filled with PP cotton. The toy may shrink due to compression during packaging and transportation. But it doesn't matter. Please follow my method, buyer. I guarantee immediate restoration. When you get the plush toy, please shake its whole body vigorously to restore the PP cotton to its best condition and ensure it gets bigger instantly! If you have the conditions, please take the plush toy to bask in the sun. The sunlight will make the plush toy's body expand more and more, and it will become larger. It is advisable to expose oneself to the sun for about one week, with a daily exposure rate of at least two hours.
Basic Questions and answers
1. Is the quality of your goods guaranteed?
Answer: We are our own factory and the quality is under our own control.
3. I'd like to know what the shipping fee is like?
Answer: Freight charges are the actual expenses incurred based on the shipping method chosen by the customer. Customers can choose between logistics or express delivery. Our customer service staff will also recommend whether to choose express delivery or logistics based on your actual situation. Express delivery calculates freight charges based on the actual weight of the goods and the transportation distance, while logistics calculates freight charges based on the volume of the package and the transportation distance. Logistics usually does not deliver goods to your door. If customers have special freight requirements, we will try our best to meet them.
4. I'd like to order some goods. Do you have a price list? Could you send it to me for a look?
Answer: All prices are available on the website. You can check them according to your actual needs. On the left side of the homepage, there are categories. You can click on them to view detailed product information.
5. Are all the pictures on your website in stock?
Answer: Basically, there are all of them. This is because we have a large number of wholesale customers and over 100 franchise physical stores for sales. Occasionally, there may be a temporary shortage of individual products. In case of out-of-stock situation, we will promptly notify you to exchange the goods. If the customer does not agree to the exchange, we will promptly refund the excess payment to you.
6. Are your goods consistent with the pictures?
Answer: The picture is consistent with the picture of the product. The picture has been partially processed and is not very clear. The product is more beautiful. All the specific details are detailed in our product descriptions.
7. Are all your wholesale prices on the website now?
Answer: Yes, the prices on the website are wholesale prices.
8. How do you sell your goods? Can it be taken directly online?
Answer: You can directly purchase it online. If you have any questions, you can consult Wangwang or contact the customer service QQ: 291658253
After you place your order, the customer service will place the orders to the warehouse in the order of your payment time. The picking staff will ship the goods to you as soon as possible.
10. How should I fill in the shipping fee item when I place an order?
Answer: You can fill in any number at will, such as 5. After you place your order, the customer service will modify the order amount based on the actual weight of the goods you purchased and the shipping method you requested. Once the amount is adjusted, you can make the payment.
