Regarding shipment

Orders placed before 17:00 on the same day will be dispatched on the same day. Orders placed after 17:00 will be dispatched the next day. If the goods cannot be dispatched on time due to special reasons, we will notify the buyer in time. Please pay attention

Thank you very much, Jia Duoduo! To ensure that buyers receive satisfactory goods, our store will carefully inspect the goods for any damage before packaging and dispatching them. Please rest assured. right

For buyers with special requirements, please inform in advance.

Regarding payment

Goods will be dispatched upon receipt of payment (Alipay transaction or bank transfer can be made on the website). If the order requires scheduled production, please pay a 30% deposit first, and the balance should be settled before shipment.

Regarding returns and exchanges

Please count the quantity on the spot with the transportation company staff when receiving the goods. If there is any shortage, please have the transportation company staff sign for confirmation. We will contact the shipping company for compensation and make up for the missing part for you.

Regarding transportation

The responsibility for damage caused by transportation reasons will not be borne by our company. (It is recommended to choose insured logistics companies such as Deppon, Jiaji, and Tiandi Huayu.) But we have the obligation to do our best to assist the guests

To solve this problem, our company will adopt better carton packaging, add cushioning materials, and stack tightly to prevent damage incidents. Please make sure that you (or the other person receiving the goods on your behalf) do so

Check the quantity and appearance of the goods together with the Courier (this is your right). If the quantity is incorrect or the appearance is damaged, please have the Courier sign to confirm.

The transportation is carried out by a third-party logistics company and is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangement, and traffic conditions. The estimated transportation time we have with you

This period is for reference only and does not constitute the content of the contract or a reason for return.

Regarding after-sales service

1. In principle, we do not accept returns. For products with quality issues at the factory, exchanges can be negotiated, but the transportation costs incurred shall be borne by the buyer. After receiving the returned products, we will send the exchanges together with the customer's next purchase. We cannot accept the situation where they are sent together with the next shipment. The shipping cost shall be borne by the customer! Please inform our Wangwang customer service before returning it!!

2. Due to the particularity of toy products, they cannot be compared with household appliances. Therefore, all toy products sold by our company are not subject to the "three guarantees" policy. If any problems arise after use, our company will not be held responsible. If it is within our capacity, we will help solve these problems, but the related costs will be borne by the customers themselves. Special products shall be handled in accordance with the relevant agreements reached between our customer service staff and the customers.

3. The following conditions do not allow for returns or exchanges: returned products with damaged or incomplete packaging, incomplete product accessories or related information, unauthorized repair or modification, not used or stored in the normal way, and goods beyond the after-sales service period.

Regarding product quality

All the products sent out will pass multiple inspections during production, after production and before dispatch. They will only be dispatched if they are completely qualified. However, various uncertain factors may lead to the loss of product functions. Our company can only guarantee 98%

A pass rate of % and 2% fall within the scope of exemption.

Pictures and physical objects

More than 90% of the product pictures are selfies, which can truly reflect the actual situation of the product itself. However, due to factors such as lighting and shooting skills, there may be slight differences between the pictures and the actual products. Due to the city

Due to factors such as changes in the market, the factory may adjust the color and packaging method of the products and their outer packaging. Please refer to the actual situation. For other products, the pictures are basically copied from the official website, so some may vary

There must be details or color differences. Those with strict requirements can contact our customer service to take a look at the video of the actual product.

Other explanations

All products undergo strict inspection before shipment. Due to the special nature of plastic toy products, they cannot be compared with household appliances. Therefore, all toy products sold by our company are not subject to the "three guarantees" policy

If any problems arise after the use of the policy, our company will not be held responsible. If it is within our capacity, we will help solve the problem, but the related costs incurred shall be borne by the customer themselves.

The qualified rate of quality guarantee at the factory is over 98%.