【 Warm Reminder
Missing items (insufficient quantity upon receipt and not marked as not sent) : 1. For goods under 300 yuan, please count the quantity on the spot with the transportation company staff upon receipt. If there are any missing items, please have the transportation company staff sign for confirmation. We will contact the shipping company for compensation and make up for your missing parts.
For goods worth over 300 yuan, please inform us of the quantity you are missing within 24 hours after signing for them. We will cooperate with you to verify the quantity and do our best to help you solve the problem. If you fail to count or inform us of the missing quantity within 24 hours, it will be regarded as the correct quantity.
In addition, due to the extremely large daily shipment volume, each individual item may be sold out at any time. If there is a shortage of goods due to insufficient inventory, we will refund it to you or send it together with your next order, but will not make up for it separately.
Damaged packaging: We are obligated to do everything possible to assist the customer in resolving this issue. Please (or the person receiving the goods on your behalf) be sure to check the quantity and appearance of the goods together with the Courier (this is your right). If the quantity is incorrect or the appearance is damaged, please have the Courier sign for confirmation.
Question 1: The Courier refused to open it for inspection together
Solution: After you sign for the express delivery slip, keep it properly and check it before returning it to the Courier
Question 2: The Courier refused to sign to confirm the missing quantity
Solution: You just need to write down his phone number and name
Product Quality: All products sent out will pass multiple inspections during production, after production, and before dispatch. They will only be dispatched if they are completely qualified. However, wholesale is not retail. If you have any problems, please contact our company as soon as possible.
Regarding returns and exchanges: Return conditions - If the quality issue of the product itself leads to the loss of its inherent functions or failure to meet normal standards, and the unused product does not affect its secondary sales, an application can be made to exchange the product for one of the same value. Applications for goods transfer or return should be made within 24 hours from the time of signing the receipt, and the goods should be returned within 24 hours from the time of application. The time is based on the scanned time of the buyer's shipping logistics bill/express delivery bill. After the expiration, our company reserves the right not to process returns or exchanges. Others such as poor sales, not as good as expected... If the reasons are not due to the quality issues of the product itself, we will not offer returns or exchanges.
Pictures and actual products: Product pictures can more truly reflect the actual situation of the product itself, but due to factors such as lighting and shooting skills, there may be slight differences between the pictures and the actual products. Due to market changes and other factors, the factory may adjust the color and packaging method of the products and their outer packaging. Please refer to the actual situation
Others: Our cooperative Courier service is ZTO Express. If you don't arrive, please clearly indicate.
The transportation is carried out by a third-party logistics/express delivery company and is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangement and traffic conditions. The estimated transportation time we and you have is for reference only.
If you have any questions, please contact our company in time. We will give you a satisfactory reply!
About Us
Company Name: Yiwu Ruiao Wholesale Mall
