Return and exchange policy: [Custom-made items (such as those with logos, embossed characters, washed labels, etc.) are not subject to return or exchange after delivery.]
If there are quality issues with the goods received by the customer or if the wrong goods are sent due to our mistake, we will offer you a free return or exchange (ordinary express delivery is required and the return or exchange postage will be borne by us). If you return the goods directly without contacting our customer service, only the return amount will be accepted and the postage will not be covered. Only 80% of the total payment for the goods will be refunded!
The definition of "quality issue" in this store:

1. Issues that affect usage and appearance (such as holes, hardware detachment, etc.) are all considered quality problems.
2. Shortages, fading, quantity issues, etc. of the bags all belong to quality problems.
3. The zipper pull of the bag or the inability to pull it open is considered a quality issue. However, damage caused by improper use of the zipper or problems that can be dealt with by oneself do not fall under quality issues.
4. Others (such as fine offset marks, chalk marks, loose threads, small pinholes, and fine rust on metal parts) do not fall under quality issues.
5. If there are loose threads or the stitching is not relatively neat, with a few loose threads, and the actual color of the bag is not as good as expected compared to the online version, these do not fall under quality issues.
6. Damage to the bag caused by overloading does not fall under quality issues.
7. Deformation and damage to the bag after exposure to high temperatures, intense sunlight or rain, as well as high-temperature staining, do not fall under quality issues.
8. Deformation and damage to the bag caused by force majeure (such as earthquakes, snatching, traffic accidents, etc.) do not constitute quality issues.
9. Changes and cracking of the leather quality caused by improper maintenance during the use of bags (especially genuine leather products) do not fall under quality issues.
10. The bag has an unpleasant smell. Due to the large shipment volume of bags and the fact that we pack new ones in time every day, sometimes the oil edge is not completely dry. It will naturally disappear after being opened for a few days. This is not a quality issue.
11. The cotton lining of the zipper (which may vary due to differences in bag color, production batch, zipper pull and inner lining) does not fall under quality issues.
12. Due to the different batches of bags, there may be issues such as (different patterns and colors of the inner fabric, different thicknesses of the base material, and different colors of the zipper fabric), but these do not fall under quality problems.
13. For large wholesale customers, the terms agreed upon orally or in writing with customer service shall prevail. If all goods are returned due to customer preferences or other issues, the customer shall bear the round-trip shipping costs themselves. For spot orders with large quantities, we will only return up to 30% of the goods at most.