1. Quality of the supply source
Our company's products are first-hand sources. We specialize in wholesale of all genuine items. The titles of both artificial and synthetic crystals will be clearly stated. We guarantee low prices and a wide range of styles. All products are strictly screened before entering the warehouse, so dear customers don't need to worry about quality issues.
2. Regarding size
The size is measured manually. Due to factors such as different measuring tools and methods, there may be an error of about 0.5mm. We will try our best to minimize the error.
3. Regarding color
All of our company's products are photographed in real life. The colors have been professionally calibrated and are the closest to the tiled images of the real objects. However, due to factors such as the color contrast of computer monitors, color temperature, and surrounding weather conditions, slight differences are normal. Please be cautious if you have overly high requirements.
4. Regarding customer service
If your inquiry is not replied to in a timely manner, it might be due to an excessive volume of inquiries at that time or a system failure. Please choose self-service shopping. Your suggestions and requirements can be noted in the order message. The customer service will pay great attention to the order message
5. Regarding after-sales service
We will provide comprehensive after-sales service. If you encounter any issues upon receiving the goods, please contact our online customer service immediately and assist us in taking photos for confirmation in a timely manner. We will offer you a satisfactory solution as soon as possible. All the staff of our company treat every customer who visits with the principle of integrity. Please do not have the slightest doubt. In the event of any service issues or product quality problems, we will solve them promptly. Our ultimate goal is your satisfaction. When returning or exchanging goods, please inform us of the shipping list and the order number on the Alibaba website.
6. Regarding shipment
Our cooperative express delivery service is Best Express (for large items, it is Tiandi Huayu Logistics). For remote areas, we use small parcels from the post office as an auxiliary service. We are committed to ensuring no blind spots across the country. After you place an order and make payment, we will promptly arrange the shipment. Our eagerness to ship is even greater than your. Generally, orders placed and payments made before 2 p.m. can be dispatched on the same day, with exceptions in special circumstances.
7. Regarding the signature for receipt
To safeguard the interests of both the buyer and the seller, please understand the details before making a purchase. There may be some damage to the goods during transportation. Please inspect the goods on the spot when signing for them. (If the buyer cannot receive the goods in person, please inform your family, the security guard, and the staff in the mailroom. We will offer a refund or replacement for some products.) If you sign for the goods without careful inspection, In case of large-scale damage, all consequences will be borne by the individual! Please pay close attention, everyone!
1. Check if there are any scratches on the tape
2. Check if there are any scratches or damages on the appearance of the box, or if there are any signs of it being dropped or repackaged. If any of the above situations occur, please open the box for inspection before signing for it. Do not sign for it hastily before inspection. (Express delivery and logistics personnel have no right to prevent the opening of the box.) Please exercise your rights proactively. If you find any problems, please contact us immediately.
