• Genuine product guarantee

  All the goods sold by Dakouya are original products from foreign manufacturers and enter customs through regular channels. The customs declaration and health inspection documents are complete.

• Date description

  All goods dispatched from Dakouya do not exceed half of their shelf life. In case of any special circumstances, please specify them in the details or communicate with the buyer before shipment.

• Out-of-stock description

  Due to the multi-channel shipping of Dakouya both online and offline, if the online inventory is not updated in time and the buyer's order is out of stock, we will negotiate with the buyer for an exchange or a refund. We apologize for any inconvenience caused.

• Regarding customer service

  If your inquiry is not replied to in a timely manner, it might be due to an excessive volume of inquiries at that time or a system failure. You can also call the customer service hotline directly to place an order.

• Picture and color difference

  All product pictures of Dakouya are taken of the actual items. Due to display issues of personal monitors and shooting lighting conditions, there may be slight errors. Please be cautious when taking pictures if you are concerned! Due to the frequent updates of the manufacturer's packaging, we will try our best to update the new packaging products. Sometimes, because the manufacturer fails to notify in time, the product images may not be updated promptly. Please refer to the actual received product packaging.

• Regarding shipment:

  Dakouya promises to ship within 48 hours. If it falls on a legal holiday, the delivery time will be postponed. In case of special circumstances such as large-scale events (including but not limited to), the delivery time will be promptly communicated and negotiated with the buyer for handling. The actual arrival of goods is subject to the delivery time of each mode of transportation.

• Logistics method

  For small quantities of express deliveries, ZTO Express is the default option. The automatically generated shipping fee is the cost of ZTO Express.

  B> For large quantities, the freight charges are set and collected by the logistics provider for Yimi Dida Logistics or dedicated line logistics. The freight charges quoted by the customer service staff of Dakouya are all estimated prices and not the final prices. Fragile and easily crushed goods will be transported by wooden frames. The corresponding cost of the wooden frames will be calculated separately. For specific details, please consult customer service.

Regarding receiving the goods:

1. Shortage and damage:

Food products are among the goods that suffer more severe damage during logistics. Therefore, when you receive the goods, you must pay attention to checking whether the total number of items is correct, whether the outer packaging is damaged, and whether there are any signs of tearing the sealing tape, etc. If you have any questions, please take photos and contact customer service first. After negotiation and communication, you can then sign for the abnormal receipt. If you sign for the goods without verifying the quantity and whether they are in good condition, and then report any shortage or damage later, our store will not be held responsible. Please be informed and understand! All items signed for by others on behalf of the recipient shall be treated in the same way as those signed for by the recipient themselves.

2. Wrong shipment:

     The wrong delivery of the goods shall be handled through negotiation between the buyer and the seller. If the buyer does not agree, the goods can be returned, and the return shipping cost will be borne by us.

3. Quality issues:

If there are quality issues with the product itself, the buyer can inform us within 15 days of receiving the goods and return them unconditionally. The shipping cost will be borne by us. If quality issues are caused by improper storage by the buyer or are reported 15 days after receiving the goods, we will not handle them. Thank you for your cooperation!