Welcome to Lanzan E-commerce Co., LTD

Store Q&A

1. Regarding placing an order

For each item, we have clearly stated the reference weight. When placing an order, the shipping fee system will automatically calculate it, and there may be slight errors. If you have any questions, please contact our customer service in a timely manner. Group products are delivered free of charge. Non-group products can be delivered free of charge together with group products. You can contact customer service to change the shipping fee. The delivery time for Jinhua area is not guaranteed. Please contact the store customer service before placing an order. Our store does not support shipping to Jinhua area. Please be informed. Our store does not support no-reason refunds or no-reason returns and exchanges for single orders exceeding 200 yuan.

2. Regarding discounts

Free shipping: Free shipping for orders over 38 yuan (except for Xinjiang and Xizang). Delivery time in Yiwu area is not guaranteed. Generally, door-to-door delivery is accepted. Those who do not accept door-to-door delivery should be cautious when purchasing. (The above is based on the condition that the product price has not been changed.

2. Members: Members enjoy store discounts and other activity privileges. For specific details, please refer to the member section on the store's homepage

All member discounts are automatically generated by the Alibaba system. Alibaba will automatically calculate the number of transactions and the amount of each member. When the accumulated amount reaches a certain condition, it will be automatically upgraded

After a successful transaction, the Alibaba system will automatically add you to our membership system. You can also directly apply in the member zone on the store's homepage, and we will arrange for the review

3. Regarding the activity

In order to provide more high-quality and low-priced products for our buyers, we will introduce new items every week and launch various promotional activities from time to time. Please stay tuned!

4. Regarding the product

Our factory specializes in wholesale of jewelry. Our products are mass-produced and mostly processed by hand. There may be slight differences among different batches of products. Minor flaws (which do not affect sales) are inevitable. It is recommended that you take samples to view the goods first. Everyone should understand the principle that you get what you pay for. Do not rely on your imagination. Everyone's imagination is unlimited, and we cannot satisfy this. Please understand! For customers with extremely strict quality requirements, please purchase at the counter!

5. Regarding color

Most of the products in our store are photographed in real life, with a small number of pictures from the Internet. The color has been professionally proofread and is the closest to the actual tiled picture. Due to factors such as lighting, color contrast and color temperature of computer monitors, color differences are inevitable. The picture is for reference only. Please refer to the actual product. If you mind, please take pictures with caution!

2. Regarding style and color issues, by default, goods will be allocated according to the order. Style or color remarks are not supported (except for special instructions on the product page). We will try our best to deliver the goods as per your requirements, but it is inevitable that there may be some shortages. We hope you can be understanding. If the stock is temporarily out of stock (you can also note the shortage in the order and the color will be randomly selected), we will notify you via Wangwang or phone. We apologize for any inconvenience.

6. Regarding after-sales service

1. Signature for Receipt: Please be sure to inspect and sign for the goods in person. This is your right and also a key part of our after-sales service. Thank you for your cooperation. If you are not convenient to sign for the goods in person, please inform a friend, relative or security guard who will sign for you on your behalf to inspect and sign for the goods.

2. Shortage or quality issues: If there is any shortage or quality problem with the goods after you receive them, please contact our after-sales customer service within three days after signing for the goods. If there is a quality problem, please take photos for us to confirm as soon as you receive the goods. You can contact our after-sales service via Wangwang to send the pictures, and we will provide you with a satisfactory solution. The consequences of overdue payment will be borne by yourself.

3. Return and Exchange: If you are not satisfied with the product, do not like it, and it has not been used and does not affect its secondary sale, you can return or exchange it. Most products are supported by default for no-reason returns and exchanges within three days after signature. Some products support a seven-day no-reason return service.

Note

The following conditions do not qualify for returns or exchanges: A. The returned product has damaged or incomplete packaging, and the product accessories or relevant materials are incomplete. B Repairs or modifies without authorization; C was not used or stored in the normal way; The color difference of D is non-returnable and non-exchangeable. Products that have exceeded the after-sales service period.

2. After-sales service is the most fundamental service of our company. We are willing to provide you with excellent after-sales service. Meanwhile, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods and follow the company's above regulations as much as possible to avoid affecting our after-sales service to you.

3. Regarding the handling of damaged and quality issue products mentioned above, if some goods have problems and the customer wants to return the entire order, according to Alibaba's regulations, the shipping cost needs to be borne by the buyer.

7. Regarding invoices

Can an invoice be issued? -- Yes. -- If an invoice is needed, please contact customer service and inform us of the specific invoicing information.