Regarding after-sales service
Within 7 days of receiving the goods (based on the date of signature on the waybill), if there are any quality issues, after the buyer submits relevant quality drawings and certificates and signs with the express company to confirm that the product has problems, our store will proactively provide return and exchange services and bear the round-trip shipping costs.
2. The product size may vary due to different measurement gestures. The color may also vary due to different display Settings. Minor issues such as small thread ends or small stains that can be dealt with do not fall under quality problems and are not eligible for returns due to quality issues.
3. If the buyer requests a return due to personal reasons (such as not liking the product, not having imagined it well, not choosing the right style, or the sales not exceeding expectations, etc.), the buyer must pay the shipping fee issued by our store. If the shipping fee is not paid, our store reserves the right to reject the refund application until the buyer pays the shipping fee.
4. If the buyer needs to change the color, size, etc. of the product, the buyer shall pay for it. When exchanging goods, please keep the original packaging and complete accessories (such as tags, etc.) at the time of sale.
5. Our company does not accept any form of freight collect. If returns or exchanges are required, the buyer shall make the payment in advance.
6. Our company does not accept any requests for discounts or compensation on the grounds of wrong shipment or product quality issues without any evidence from the buyer.
7. Returned goods (Put a note in the returned package, indicating the returned style/item number and the quantity of each color. Don't forget to leave your order number/Wangwang name, as well as the name and contact information of the recipient, etc., so that the warehouse can verify and contact you as soon as it receives the goods.)
8. If we deliver the goods in a timely manner but the loss is caused by the delay of the delivery time of the express company, we will not be responsible for compensation.
Regarding evaluation
After each transaction is completed, you will have the opportunity to evaluate our store's products and services. We attach great importance to your feedback.
If you are satisfied, please take as much time as possible to write down your feelings in the review, so that more buyers can learn about us and your purchasing experience at the same time.
If you have any dissatisfaction or encounter any issues related to the transaction, please contact our customer service in a timely manner. Let's solve the problems together and do our best to satisfy you. Please do not give a neutral or negative review without prior communication with us. Because a review is a summary of a transaction after it is completed. If you still have unresolved questions, it would be too hasty to end the transaction, don't you think so? ! Our greatest hope is that every buyer who visits can happily experience the joy and convenience of online shopping. Your affirmation and satisfaction are the greatest encouragement to us. Our development requires everyone's support. Let's start with communication!