Return and exchange policy: If there are quality issues with the goods, they can be returned or exchanged within 60 days. We accept one return or exchange for each order. You can accumulate the problematic goods and send them back to our company every 45 days. Please pay the postage in advance. After we receive the goods, we will reimburse the express delivery fee for 1 kilogram of your package. This fee will be calculated according to the information published on our company's website (the express delivery fee standard for shipment and return is the same). You can also choose to return the faulty goods immediately, but the return shipping cost will be borne by yourself. If you have any questions, please contact customer service.
2. For products in multiple colors or styles specified by the customer, they will be randomly mixed and dispatched by default. The company will do its best to meet the product color and style specified by the customer in the order remarks. For individual orders, if the color and style of the warehouse inventory do not meet the customer's requirements, we will not accept returns arising from this.
3. We are a wholesale enterprise. If you are purchasing for personal use (for example, most of the items in your order are bought one or two units), please detour! We cannot guarantee timely delivery to individual users.
We support express delivery and road transportation logistics.
Express delivery: For small orders, you can place an order directly. The Alibaba system will automatically calculate the express delivery fee and display the charging standard automatically. If you have a designated Courier company, please contact customer service in advance. Otherwise, the company will choose the default Courier company for shipping.
Road transport logistics: If your goods are relatively heavy (over 15 kilograms, or not from Jiangsu, Zhejiang or Shanghai regions), we strongly recommend that you choose road transport logistics to reduce transportation costs. For instance, for a 10-kilogram item sent to Shenzhen, the express delivery fee is generally between 40 and 50 yuan, while road transportation only costs 10 yuan. The time it takes for you to receive your goods by logistics and express delivery is almost the same. After the goods are dispatched and arrive, the consignment department will notify you by phone to pick them up at the designated consignment point. Generally, you should pick up the goods within 3 days of their arrival to avoid incurs storage fees.
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2. Regarding color
The information on the color, pattern, packaging, etc. of the products on the web page is for reference only. Due to issues such as shooting lighting and color differences between different displays, there may be color differences between the product images and the actual items. The actual items shall prevail. If the color, pattern, packaging, etc. of the product are different from the description on Alibaba, it does not constitute a quality issue and we do not accept returns.
3. Regarding after-sales service
a) We do not accept returns for goods damaged due to human factors (such as unauthorized repair, misuse, collision, negligence, abuse, accident, modification, incorrect installation, etc.), goods with incomplete packaging, and goods that have undergone secondary processing.
b) As the factory may change the product packaging according to the production situation, if the outer packaging is different from the pictures on the website or the goods you purchased before, it does not constitute a quality issue. We do not accept returns for this reason.
c) Products in multiple colors and styles are randomly mixed by default. The company will do its best to meet the product color and style specified by the customer in the order remarks. For individual orders, if the color and style of the warehouse inventory do not meet the customer's requirements, we will not accept returns arising from this
d) Returns are not accepted due to personal preferences (smell, color, model, appearance). If the buyer subjectively believes that the quality of the goods is problematic, please provide a legally recognized written appraisal; otherwise, the return will not be accepted
e) Damaged express delivery: Before signing for the package upon receipt, please verify whether there is any damage to the goods or any loss of items. If so, please ask the Courier to provide a certificate before signing for the package and contact us. Otherwise, we cannot claim compensation from the express delivery company, and thus cannot undertake any after-sales service, including the loss or damage of goods, etc.
- 4. Regarding out-of-stock:
- Due to the large number of orders we handle every day and the fact that we allocate goods based on the order payment time, there may be some orders that are out of stock. To ensure that customers receive their goods in a timely manner, if the stock is out of stock by less than 30% of the order amount, we will ship the goods as usual without notifying the customers. After receiving the goods, customers can apply for a refund for the missing parts (we will not resend the goods). If the customer cannot accept this regulation, please make a note in the order and we will handle it according to the note.
5. Regarding shipment
We are a wholesale enterprise and do not engage in retail. If your purchase is for personal use (for example, most of the items in the order are one or two pieces), please detour. We cannot guarantee timely delivery to individual users.
6. Regarding Returns
If there are quality issues with the goods, they can be returned or exchanged within 60 days. We accept one return or exchange for each order. You can accumulate the problematic goods and send them back to our company every 45 days. Please pay the postage in advance. After we receive the goods, we will reimburse the express delivery fee for 1 kilogram of your package. This fee will be calculated according to the information published on our company's website (the express delivery fee standard for shipment and return is the same). You can also choose to return the faulty goods immediately, but the return shipping cost will be borne by yourself. If you have any questions, please contact customer service.
This product is only for DIY making of pet food.
Soup spoon (bare)Soup spoon (individual bag)
Two-in-one hot pot spoon (bare)
Two-in-one hot pot spoon (Individual bag)
