1. Warm reminder

All products on this website are from our factory! Factory direct sales items are more guaranteed! Each product is carefully inspected and safely packaged before being dispatched. But accidents do exist. Dear customers, if you find any quality issues after purchase, please do not give a positive or negative review directly. Contact our customer service. If you are satisfied with the product, please give a positive review. Your satisfaction is our top priority!

2. Regarding size

All products in our store are marked with dimensions. Depending on the measurement method, there may be an error of 0.5 to 1CM. Please pay close attention to the dimensions when purchasing. Before taking the order, you can roughly measure the size of the product with a ruler to avoid visual or imaginative errors, which may cause unnecessary trouble. We also reject negative reviews given due to such issues! Please understand, dear friends!!
 

3. Regarding color difference

All items are photographed in real life. Due to the differences in various displays, there will be certain color differences, which is an insurmountable problem for any online seller. Buyers with high color requirements are advised to be cautious when shooting!! Due to color difference issues, we request returns or exchanges. The shipping cost will be at the buyer's own expense. At the same time, the issue of color difference cannot be used as the basis for medium or negative reviews, complaints, or returns and exchanges. Dear friends, please understand!

4. Regarding returns

In case of quality issues, our store will bear the replacement cost. Dear customers, please inspect the goods on the spot with the Courier when signing for them. If there are any problems, please contact customer service immediately. Accept the good products and return the damaged ones. Our factory will reissue them for free as soon as possible!

5. Regarding express delivery

For express delivery, you can choose TONG, YTO or Yousu. For bulk transportation, it is recommended to choose dedicated logistics. For bulk goods, our company can arrange drivers to deliver them to the freight department. For urgent needs, you can choose SF Express. The specific delivery time is subject to the express freight company! Our company can control the shipping time but not the transportation timeliness. We refuse to give sellers bad reviews on the grounds of timeliness issues!

6. Regarding maintenance

Please keep the product dry and avoid prolonged exposure to direct sunlight or long-term storage in hot and humid environments.
Do not use any jewelry cleaners or abrasives, powder, or immerse ornaments or jewelry in water.
If necessary, you can gently wipe it with a soft cloth to keep the product shiny and bright.
Avoid hitting the product with hard objects, otherwise it may cause scratches, fractures and even damage to the product.