Wholesale Instructions

By purchasing our company's products, you are deemed to have agreed to the following wholesale instructions. Therefore, please read them carefully, buyers.

1. Is it retail? Can it be mixed in batches?

All batches can be mixed at will throughout the venue. Due to the customer's demand for samples, no purchase quantity limit has been set. As a factory, our positioning is to serve wholesalers and home customization, and support retail. One piece is also at wholesale price.

2. Regarding quality:

The products in our store are produced by our own factory. In terms of product quality, for those who are encountering it for the first time, we suggest conducting a sample test first to familiarize themselves with the positioning, and then placing a large order.

3. Regarding product prices and free shipping:
Free shipping is available in some areas for orders over 500 yuan (no other promotions throughout the year).
For small quantity orders: If the quantity of a single style and single color is less than 100 pieces each time, the actual price on Alibaba (commonly known as "quality price" by our company) will be used.
Bulk purchase: If the quantity of a single item in a single color is 100 or more, you can enjoy a more favorable price. However, the shipping cost is at your own expense, and you will not be eligible for any Alibaba promotional offers (commonly known as "regular prices" by our company) at the same time. Usually, such prices are 10% off the actual price on Alibaba.

4. Sample
Samples of up to 3 are provided free of charge (except for some products), and the shipping fee is to be paid on delivery by SF Express. You can leave a message to explain within 3 samples. For more samples, you can place an order directly in the store. It's not that our company is stingy with samples. Long-term cooperative customers usually receive a continuous and timely automatic push of new products. The threshold setting here is mainly to identify the customer's purpose. Please understand.
Sample fees will be refunded and wholesalers will be supported to take samples for free. Customers can directly purchase the products as samples. If the total number of products purchased reaches 500, the sample fee for the corresponding products will be refunded.

5. Can the ready-made items on the website be OEM customized?
Sure. If the packaging is blank or of the general type, there will be no additional charges. If the customer needs to specify a trademark, the packaging consumables (outer bag, inner box, outer case, etc.) will be provided by the customer and can be sent to our factory by express delivery.

6. Production cycle of out-of-stock products:
The production cycle is generally 7 to 10 days.
For regular styles, the production cycle will be within 7 days or even shorter.
Unconventional styles have a relatively large cycle fluctuation. (If your order quantity is sufficient to initiate production, it can be done within the normal cycle. However, if your order quantity is too low to initiate production independently, you need to wait for others' orders to be consolidated. The time for consolidation is subject to negotiation. Generally, for external orders, this is preferred.)

7. Regarding out-of-stock:
Our inventory is usually quite sufficient. However, we are wholesales both online and offline, and we operate under a mixed business model of domestic and foreign sales. Sometimes, when the order volume from customers is large, we may run out of stock. Inventory is dynamic and changes rapidly. If you are worried about instability and have a favorite item that you want to sell for a long time, it is recommended that you stock up more!

 8. Express delivery

By default, Yunda or Shentong Express will be sent. If you need other Courier services, please contact customer service to pay the difference in shipping fees. (It is recommended not to change the Courier company. Our products are made of metal, and the shipping fee may be much higher than your expectations.)
The express delivery fees shown are all the agreed prices provided by the express delivery company and will not change the freight charges.

How many days does it take to ship from Foshan to XX location? Generally, it takes 2 days for goods to arrive in Jiangsu, Zhejiang and Shanghai. Customers can directly see the update of the express delivery information in the purchase order.

9. Logistics and Freight:
If you think the express delivery fee is too high, you can choose to send it by freight logistics. All freight logistics items are paid on delivery and we do not charge any transportation fees. After the goods arrive at the destination, the logistics company will notify you to bring the consignee's ID card to pick up the goods. You should pay the freight to the logistics company when picking up the goods. Due to the different charging standards of each logistics company, the distance of the region, and the fact that some places do not have direct delivery and require transfer, etc., we are unable to provide you with an exact figure. The actual charges of the logistics company shall prevail. Formal logistics can be checked online, but the freight charges are a bit higher than those of ordinary freight. For regular freight transportation, you can only make a phone call to inquire. The delivery time is about 3 to 8 days, depending on the distance.
(Note: If you choose a regular logistics service, you can claim compensation from the logistics company if your package is lost. Regular freight is cheaper, but no compensation is available for lost packages. The loss rate of regular freight is one in ten thousand, and the loss is not borne by our company. Please carefully consider which logistics service to choose.)"

10. Delivery time:
Orders are generally dispatched within 72 hours after payment. Under normal circumstances, they are sent out the next day and usually do not exceed three days. In case of stock shortage, our customer service will notify you immediately. In case of special circumstances, large order volume or too many varieties, the delivery time may be adjusted. For details, please consult our customer service. The agreed delivery time shall prevail. For urgent items, please consult our customer service for priority shipment arrangement.

11. Regarding returns and exchanges:
If you are concerned about the product quality (which is actually a positioning issue), please take a sample first and then confirm the purchase to avoid disputes due to the product not being suitable for return. For non-quality issues and non-custom-made items, returns and exchanges can be negotiated. The round-trip shipping costs shall be borne by the buyer.
For quality issues, free returns and exchanges are supported within 7 days, and the shipping cost will be borne by us.
The scope of quality issues: damaged goods, wrong shipments (color, style, size), missed shipments, etc., which make the goods unsalable. When applying for returns or exchanges, please be sure to take photos first and then contact our customer service staff to negotiate and handle the situation.
Non-quality issues: Minor color differences due to batch variations and minor defects that do not affect overall usage.
Most of the color differences come from the different display parameters of their respective computers and mobile phones.

12. Customer's own pricing
 Our company does not set a selling price for customers (whether for retail or other purposes, it is determined by your own positioning).

13. Is it possible to conduct an on-site inspection at the factory?
At any time, friends and partners from all walks of life are welcome to visit, offer guidance and conduct business negotiations.

For the company address and contact information, please refer to the company file