Question 1: Is there a franchise fee or agency fee required? What's the price for drop shipping?
Tianqi's response: Free agency, no franchise agency fee. Product prices may vary depending on different agency levels
      

Question 2: What requirements does our umbrella factory have for distribution agents?
Tianqi replied: The core point is to focus most of your energy on promoting 1-2 products. It is required that distributors have operational experience and sufficient experience to handle operations.

 

Question 3: Logistics and delivery time?
Tianqi replied: We mainly send to YTO Express, with ZTO Express as a supplement. From Monday to Saturday, we start to uniformly print and ship orders at 7 p.m. every day (orders placed and paid before 6 p.m. on the same day can be dispatched on the same day). On Sundays, the factory is closed and no shipments are made.

Question 4: Where can complete product information be obtained?
Tianqi's response: 1. After filling out the application form for agency (please provide your most frequently used email address in the form), the customer service staff will contact you proactively and send you the product information of the in-stock umbrellas via email (only in-stock umbrellas can be delivered one piece).

Question 5: What's the issue with returning or exchanging umbrellas?
Tianqi's response: For returns and exchanges not due to quality issues (such as dislike, multiple orders, wrong orders, etc.), the round-trip shipping costs shall be borne by the buyer. For returns or exchanges due to quality issues, the shipping cost shall be borne by the seller. Returns and exchanges are available within 7 days and 15 days.

Question 6: What is the address for umbrella delivery and return/exchange?
Tianqi's response: 2nd Floor, Building 2, East Third Road, Longsan Industrial Zone, Longtan Village, Huazhou Sub-district, Haizhu District, Guangzhou City - Tianqi. Postal Code: 510000