【 Product Number 】OH12888

【 Product Name 】 Sound and Light Plush Animal

【 Product Packaging 】 Color box

【 Quantity per box 】72 pieces

【 Product Dimensions 】15*10*16.5CM

【 Packaging Size 】16.5*9.5*19CM

【 Outer box Specification 】80*50*60CM

【 Outer box Volume 】0.26

【 Gross Weight/Net Weight 】19.5/17.5KG

For your first order, please read the cooperation instructions carefully to avoid any inconvenience to both parties!

I. Pre-sale Instructions

Due to the wide variety of products and large daily sales volume, some products have not been taken off the shelves in time, resulting in stockouts. We apologize for any inconvenience this may cause. We will contact you by phone or via Wangwang Message and handle the situation accordingly.

2. When receiving the goods, regardless of whether the outer packaging box is damaged or not, the customer should first open the goods in front of the Courier for inspection. If there is no damage, sign for receipt. If the goods are damaged, please refuse to sign for them and hand them over directly to the Courier to return to us. If the goods are signed for without inspection or if the security guard (a friend) signs on behalf of the seller and it is later found that the goods are damaged, the seller shall not be held responsible. If any product is damaged or has other quality issues due to transportation problems, please ask the relevant transportation company to issue a stamped certificate and provide it to us. We will assist the customer in claiming compensation.

3. There is no warranty service for the toys. In case of human damage, we only offer free repair services and only charge reasonable parts fees. The round-trip shipping costs are borne by the buyer themselves.

4. Within 24 hours after the goods are signed for, if there are quality issues (not caused by human damage or damage during logistics transportation), you can contact customer service first to apply for a return or exchange. We will not accept returns or exchanges that have not been contacted. The round-trip shipping costs will be borne by us. After 24 hours, if there are quality problems or damages, you can apply for repair. Returns and exchanges will be refused, and the round-trip shipping costs will be borne by the buyer.

Ii. Return Conditions

For returns due to dissatisfaction with the product, all returns and exchanges without quality issues will be discounted by 20%. Why is there an 80% discount? Solution: Toys are fragile items. During the back-and-forth transportation, the packaging may be damaged to varying degrees. We need to inspect and replace the packaging before conducting secondary sales. Therefore, please understand. Customers can only return or exchange them if it does not affect our secondary sales. The shipping cost will be borne by the buyer. If the received goods are severely damaged, our company will provide product pictures to the customer. According to the usable extent of the received products, the after-sales service will negotiate the refund amount with you. The freight will be paid by the buyer! The payment will be transferred back to your Alipay account or refunded in your next order. Dear buyers, please understand our hard work as sellers. Thank you!

2. During the assembly and transportation of toys at the factory, there may be slight scratches or abrasion marks left. This is inevitable and does not constitute a product quality issue. We sincerely ask for your understanding! Description of pictures and product quality:

All product images are 100% taken of the actual items. We do not make any changes to the color of the images. Color differences are inevitable under different lighting and display conditions. The actual items shall prevail.
3. Quality issues of the product itself lead to the loss of its inherent functions. (Most problems can be solved by replacing the battery, adjusting the battery placement position, or connecting the wire ends...) We will handle returns and exchanges. Please report any product issues to our after-sales customer service within 5 days after receiving the goods (based on the time of logistics receipt). Returns and exchanges will not be accepted after 5 days. Returned goods must be in intact packaging (please bring your own packaging and do not directly stick or write on the original factory outer box of the product). Ensure that the product is not used and does not affect secondary sales (otherwise, we will not accept returns or exchanges). For quality issues, please contact our after-sales customer service for registration and handling first. Please return a total of 10 kilograms by ordinary logistics, and the freight will be borne by us. We do not accept expensive logistics services from Deppon, Jiaji, Xinbang and Tiandi Huayu. Any violation of this service will result in the shipping cost being borne by the shipping company itself. This website refuses to accept any postage collect express delivery or mail under any circumstances. In the event of such a situation, the buyer shall be solely responsible! The products you sent back will be dispatched together with other goods in your next order. (If they cannot be sent together with your next order, the shipping cost will be borne by the customer.) Those who do not accept this regulation, please be cautious when bidding!!" .

After-sales service is the most fundamental service of our company. We are willing to provide everyone with excellent after-sales service. Meanwhile, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before placing an order and handle it as per the instructions as possible to avoid any inconvenience to after-sales service!

By purchasing the product and making the payment, you are deemed to have agreed to the above cooperation terms. If you have any objections, please find another seller. Thank you for your cooperation!