Regarding shipping fees: Due to the varying shipping costs among different logistics companies, regions, quantities, and delivery times, please contact customer service before placing an order to select the most suitable logistics service for you.
Notice for Receipt: Please inspect the goods upon receipt (check if the packaging is damaged and if the quantity is correct). When signing for the goods, if there is any damage or shortage, please write "damaged or missing" on the receipt [and take a photo of the receipt], and contact us in a timely manner. We will handle it properly.
Regarding packaging: Due to the different suppliers of each batch of packaging, the layout style of the color box may vary (inconsistent with the detail page). If you need to specify, please inform us in advance.
Product color: For spray-painted/electroplated products, since the color is applied during later processing, long-term friction, scratching by hard objects, or exposure to the sun may cause color loss. This is a normal phenomenon and not a quality issue. Customers who demand perfection or are concerned about this should be cautious when purchasing.
Glass usage: Cold water kettles cannot withstand boiling water with a temperature exceeding 60 degrees. Except for cold water kettles, the instantaneous temperature difference of glassware should not exceed 60 degrees. Before use, it needs to be preheated with a small amount of warm water. Only after preheating can boiling water be poured in. Do not use it with sudden temperature changes to avoid cracking. Glass is fragile. It is prohibited for infants to use. Children should use it under adult supervision.
Frequently Asked Questions
Buyer: Do you offer free shipping for this?
Seller: Dear customer, all of our products do not offer free shipping. Please consult our customer service before placing an order. After confirming the shipping fee, you can place the order.
Buyer: How is the quality of your product?
Seller: Dear customer, the products we produce ourselves in our factory have passed quality inspection and are guaranteed to be of high quality!
Buyer: Glass is a fragile item. What should I do if it breaks upon receipt?
Seller: Dear customer, all our products are covered by compensation for damage!
Buyer: Then if I order so much, how can I know if there's any damage?
Seller: Dear customer, if there is just one broken item in a box, the unloading sound will be particularly loud. Please pay attention when receiving the goods, and you can quickly tell the difference.
● Regarding shipping fees: The marked prices for this product are all factory prices and do not include shipping fees. It can be sent by regular private logistics (without logistics information), Yimidi Da, An Neng Logistics, ZTO Express, Best Express, etc. For logistics fees, please consult customer service before placing an order. Special reminder: For customers who need to use regular express delivery (which can deliver to your door), since the express delivery company only delivers to the entrance on the first floor, if you need to deliver it upstairs, an additional fee will be charged. If your address needs to be delivered upstairs, please contact our customer service in advance for an inquiry. Thank you for your cooperation!!
● Regarding customization: All products can be customized with the enterprise LOGO(on the box or on the surface of some products). There are various customization methods, and the charges vary. For detailed information, please consult the customer service. Due to the numerous customization processes, it usually takes about 3 to 4 days for production. Therefore, customers who need customization are advised to place their orders in advance. Customization is not supported for return or exchange.
● Regarding shipping: For products in stock after payment, orders placed in the morning will usually be dispatched on the same day, and orders placed in the afternoon will usually be dispatched the next day. For products out of stock, production and packaging will take a certain period of time, and they will generally be dispatched within about 3 days. We hope for your understanding (except for customized products).
● Regarding signature for receipt: To safeguard your legitimate rights and interests, please sign for the package only after confirming that it is undamaged. If you find any damage, missing items, incorrect delivery or insufficient delivery, please contact our Wangwang customer service and we will verify and handle it for you as soon as possible.
● Regarding invoices: We can provide regular machine-printed invoices, electronic invoices, and value-added tax special invoices (invoices are subject to tax collection points). Receipts are free of charge.
● Note: Our factory does not accept unconditional rejection of shipments. If rejection occurs, the buyer shall bear the labor cost, packaging cost and round-trip shipping cost of the product for this order. Please take it seriously. If you have any questions, you can contact Wangwang customer service directly.
