Purchase Instructions

1. Regarding win-win cooperation

After receiving the goods, the buyer should inspect them. If there are any issues, please contact the seller's customer service in a timely manner. If you are not satisfied with any aspects, you can raise them. Our cooperation is aimed at mutual benefit. We will do our best to satisfy you.

If you give a medium or bad review directly without communication, we will consider it a malicious review and file a complaint! And cancel all after-sales services

 

2. Regarding express delivery

The default Courier services of our store are YTO or ZTO. Logistics services such as Deppon and Baiteng are all cooperative Courier services. If there is a more convenient Courier or logistics service in the buyer's location, please contact our customer service before placing an order to change the logistics.

 

3. Regarding rework

The products sent back for repair should be labeled with stickers indicating the reasons for the defects and confirmed to be our factory's products. As wholesale products cannot be controlled at 100%, individual defects will accumulate to a certain quantity and then be returned together for replacement

Repair. The shipping fee is paid by the buyer first (which will be cheaper). When placing an order, the postage will be converted into the product. If no further purchase is needed, the postage will be refunded to the buyer by bank transfer. We do not accept any return repair express items with payment on delivery.

Dear customer, there is no need to send it back in cases where there are individual issues. Such situations are not accepted under any circumstances. We hope you can understand the principle of selling at a small profit but in large quantities. We don't need to waste money on postage.

 

4. Regarding customer service

If your inquiry is not replied to in a timely manner, it might be due to an excessive volume of inquiries at that time or a system failure. For urgent matters, please contact by phone. All store contact information is valid.

 

5. Regarding shooting
Before signing for the package, please open the express delivery or parcel to check if there is any damage, shortage or misalignment of the items. The risk of damage, shortage or incorrect items shall be borne by the seller (before the buyer signs for receipt).

Delivery (after the buyer signs for receipt) shall be borne by the buyer, and the seller shall not be responsible for the above risks. If the buyer signs for the package first and then opens it for inspection, they should ask the Courier to supervise on the spot and open the package

View; If any inconsistency is found, contact the seller in a timely manner, add detailed information on the receipt and have the Courier sign for confirmation.

 

6. Regarding shipment

All products are photographed in real life. Due to lighting issues, the color may not be 100% close to the actual product. Please be cautious if you have particularly high requirements for color. Or you can choose to take a sample first and then place an order.