Are the goods in the store in stock? What if there's no stock?

All of our products are sold in stock. Please feel free to purchase. Despite this, some popular items may still be out of stock for a short time due to high demand and limited factory production. In case of such a situation, we will inform you of the situation by phone or via Wangwangliu as soon as you place your order. I'm seeking your opinion on whether to send out the goods when they are all in stock, or to send out some goods first, and send out the out-of-stock goods later or refund them to you.

Color/Size/weight

1. All of my products are photographed in real life to ensure that the pictures are as consistent as possible with the actual items. However, it cannot be ruled out that there may be subjective deviations due to factors such as lighting or color differences in the display. 2. All products are measured manually. Due to the different shapes of the products, the measurement standards may vary slightly. 3. All products are weighed by gram weight to ensure that the product weight is as consistent as possible with the actual weight. Returns and exchanges resulting from the above situations are not accepted.

Regarding the pass rate of goods

Product quality is the cornerstone of a company's survival and a principle established from the very beginning of its establishment. However, no matter how good the quality is, it cannot guarantee a 100% pass rate. If the defect rate of the goods you receive is higher than 2%, you can contact our after-sales MM to negotiate and handle it to ensure the protection of the interests of both parties. Note: For some perfectionists who purchase for personal use, please come to our physical stores for purchase. We are unable to provide the standard after-sales service for retail. Thank you for your understanding.

After-sales Service instructions

If there are no quality issues with the goods, in principle, we do not accept returns or exchanges. However, for special circumstances, please negotiate with our after-sales customer service for handling. Only after obtaining the consent of our staff and without affecting the secondary sale can the goods be returned. The postage is at your own expense. If you receive any goods with quality issues, please contact us within two working days after receiving the goods. We will verify and register them. To reduce after-sales costs and improve efficiency, we suggest that you consolidate and return them for processing. It will be returned valid within 90 days after verification.

Express delivery and freight charges

Our company defaults to using Huitong Express and Yusu Express for delivery services. We recommend Huitong Express for any location that can be reached by Huitong. This is because our company has reached a strategic cooperation with Huitong, and the freight charges are relatively cheaper. All shipping fees are automatically calculated by the system based on the actual weight of the goods in your order. Please feel free to purchase. The specific charging standards are as follows

Logistics and freight standards

Cixi is one of the regions with relatively developed logistics in China, and basically all places in the country can reach it. Logistics is also collectively referred to as consignment. The transportation cost is relatively low and the delivery time is also fast, so basically, for the circulation of individual items, logistics is chosen.

Warm reminder: If the order amount is over 800 yuan or the express delivery cost is higher than the logistics cost, it is recommended to send by logistics. Please note: Dear customer, when you place an order in our store, it is by default sent by express delivery. If you need to use logistics transportation, please contact our customer service. After deducting the express delivery fee, you can pay the logistics company the freight when you go to the consignment department to pick up the goods. We will not charge you the freight when we ship the goods. There is no standard for freight charges. They are related to the distance of the journey. For some areas that cannot be reached directly, a transfer is required, so the freight charges will increase. If the logistics reaches your city, the logistics company will call you to notify you of the specific pick-up address. You need to go to the designated address to pick up the goods by yourself. Generally, after being notified to pick up the goods. If the goods are not picked up within three days, the logistics company will charge a certain amount of warehousing and storage fees based on the number of days. Therefore, please make sure to pick up the goods as soon as they arrive. The logistics freight is subject to the actual freight paid at the time of pick-up. The information we provide is for reference only. No other responsibilities shall be borne.