Yiwu Ali Department Store adheres to the business philosophy of being your best backup warehouse, with the business goal of "opening up the market with thin profits and building the brand with integrity". We are willing to establish long-term friendly cooperative relations with customers at home and abroad under the premise of "honesty" and "trust", follow the principle of mutual benefit and win-win, and seek common development and growth! Welcome both new and old customers to visit, guide and negotiate business. Wholesale is completely different from retail on Taobao. Therefore, in order to make your transaction process smoother and more unobstructed, minimize risks, and protect the rights and interests of both buyers and sellers, we kindly ask you to carefully read the following rules before purchasing our products. This may take you a few minutes, but it can effectively avoid unnecessary troubles for both of us. The specific rules are as follows

1.

Mixed Batch Explanation

All of our company's products support mixed wholesale, which means that multiple products can be purchased together. When the same product comes in multiple colors or patterns, it will be randomly mixed and dispatched without distinguishing the colors and patterns.

2.

Regarding the minimum order quantity

Each product must meet the minimum order quantity specified on the website. Thank you for your understanding, dear friends!

3.

Color/Size/weight

All of our products are photographed in real life. There will definitely be color differences between the photos and the actual products, which is an unavoidable problem for anyone. The dimensions of all our products are measured by hand, and the vast majority of them are of irregular shapes. There must be errors during measurement. The weight of all our products includes the weight of the packaging part and is all measured manually. There is definitely some error. In addition, the weight of the products produced by different manufacturers will definitely vary depending on the batch. So if you are very concerned about the color, size and weight of the product and ask us to describe it accurately, please do not purchase it. However, if you request a return or exchange or a refund of the shipping fee on the grounds that the color, size or weight do not meet the requirements after purchase, we reserve the right to refuse.

4.

Regarding the pass rate

What we offer our customers are high cost-performance toys, not handicrafts or expensive goods. Customers who pursue perfection are kindly requested not to purchase our products. We are engaged in wholesale, not retail. We can only guarantee a 98% pass rate. A 2% quality issue falls within the scope of exemption.

5.

Return Instructions

If the product has no quality issues, we generally do not accept returns or exchanges. However, from the perspective of the customer's interests, after friendly consultation between the customer and our customer service, and on the basis of mutual compromise and concession, for returns that are not due to quality issues, we will, after receiving the goods and counting them, refund the goods that have no quality problems and do not affect secondary sales to the customer at a 30% discount of the original price. If you cannot accept this clause, Please do not purchase our company's goods.

6.

Regarding urgent orders

Our company will never accept urgent orders under any circumstances. We cannot accept orders that need to arrive on a specified date because logistics companies and express delivery companies are third-party companies, and we have no control over their shipping speed.

7.

Express delivery and freight charges

The shipping fee automatically calculated by the system is the express delivery fee. Our company will designate the express delivery company for sending the express. We do not accept customers forcibly specifying the express delivery company. Therefore, before placing an order, please make sure to confirm with our customer service staff whether the designated express delivery can be delivered to your area. Otherwise, any resulting transfer fees will be borne by the customer. If the customer does not raise any objection to our express delivery area, we assume that the customer belongs to the express delivery area (express delivery in inland provinces generally only reaches the county level, please refer to the official website of the express delivery company for details). If the actual area where the customer is located is an over-delivery area, the customer needs to pick up the package at the designated express delivery point. If you don't want to pick it up in person, the Courier company needs to arrange for a tow truck to go down. At this time, the towing fee incurred will be borne by the customer. If the customer refuses to pick up the goods in person and is unwilling to have the Courier company arrange for a trailer to deliver them, all the Courier fees incurred for the shipment and return of the goods shall be borne by the customer.

8.

Logistics and freight charges

For general areas, if the total order amount reaches 1,000 yuan or 500 yuan for remote inland areas, it is more cost-effective to choose general logistics or consignment. However, please contact customer service immediately after submitting the order to modify the shipping fee. For customers who choose logistics, they need to pick up the goods at the local logistics unloading point in person and pay the freight to the logistics company. The logistics freight charges provided by our customer service staff are all estimated based on experience and are for reference only. The actual freight charges are subject to those collected by the logistics company. If you refuse to accept the goods or request compensation on the grounds that the estimated freight by our customer service staff is incorrect after the goods arrive, we have the right to refuse. If you refuse to pick up the goods yourself, all the costs for shipping and returning the goods shall be borne by the customer. If the customer needs to specify a familiar logistics company, they must first obtain the consent of our customer service. For the logistics company designated by the customer, the amount of charges charged by the logistics company has nothing to do with our company. Our company does not bear any responsibility regarding the freight charges.

Please read the above rules carefully. If you have any questions, please contact our customer service. However, if you have paid for our company's goods, it indicates that you have accepted the above rules. In case of any trade disputes in the future, the above will serve as evidence for resolving the disputes.