Shopping Tips
1. Regarding the express delivery and shipping time
(1) : We default to sending by Yunda Express. If you need to send by SF Express, you can pay the SF Express price difference (SF Express only sends land transportation for hard disks). For safety reasons, for heavy or large items, we will choose the appropriate express service.
(2) For orders paid before 16:00 from Monday to Saturday, we will try to ship them on the same day, except for special circumstances such as placing orders. If you have any requirements for the shipping time, please contact us first for confirmation. On Sundays, we only accept orders but do not ship. For major promotions and national holidays, please inquire about the shipping time. We do not ship to overseas markets, Hong Kong, Macao and Taiwan.
2. Regarding receiving the goods
Please confirm on the spot that there are no errors before signing for the goods. If there are any damages or missing items, please reject them directly. Signing for the goods means confirming that they are intact. If you report any damage or missing items after signing for the goods, returns and refunds will not be supported.
3. Regarding after-sales service
(1) We support a seven-day no-reason return policy. The packaging and accessories of the returned goods must be intact and not affect their resale. Please confirm whether they are suitable for your equipment before purchasing.
(2) If the product has quality issues within the warranty period and becomes unusable, as long as it is not damaged by human factors (such as signs of dropping, pry, disassembling, deformation, broken interfaces, water ingress, labels that have been torn off or worn and cannot be identified, or internal shaking sounds, which are considered man-made damages), it can be mailed to Toshiba's after-sales service point for warranty replacement or sent to us for assistance in contacting Toshiba's warranty service Toshiba does not offer after-sales service for man-made damage. Toshiba only provides after-sales service for hard disks and does not offer data recovery services. Please back up important data frequently. The hard disk is damaged and the data cannot be retrieved. If the signed delivery is overdue for more than 15 days, the buyer shall bear the round-trip shipping cost.
4. Regarding the warranty period
Toshiba portable hard drives A3,B3,V10,slim and Flex are guaranteed for three years, and Gaming is guaranteed for two years.
(2) The Toshiba desktop P300 built-in hard drive comes with a two-year warranty.
(3) Toshiba laptops come with a two-year warranty on the built-in hard drives.
(4) The portable hard drive enclosure and notebook optical drive holder are guaranteed for one year.
(5) The package, rubber sleeve and data cable are guaranteed for one month.
(6) Screwdrivers and screws are not covered by warranty.
5. Regarding capacity
The capacity of storage product manufacturers is usually calculated as 1TB=1000GB, 1GB=1000MB (as stated on the packaging), while mobile phone and computer operating systems use binary algorithms for calculation, such as 1TB=1024GB, 1GB=1024MB. Therefore, there is a difference between the displayed capacity and the marked capacity of storage products.
6. Regarding speed
The speed marked by the manufacturer may not be fully reflected on your device. The actual speed is related to the usage environment (such as different device configurations, file types, sizes, and storage speeds). Therefore, storage products cannot guarantee the actual speed value. If the product speed does not meet the official marking, it is not a quality issue. We can guarantee that the product is a genuine Toshiba product!
7. Regarding data
Products have a price, but data is priceless. No brand of storage product can guarantee that data will not be lost 100%. Please back up important data. Our store is not responsible for data loss. Toshiba does not provide data recovery services. We can ensure that the hard drives we sell are genuine Toshiba products.
8. Regarding the list/receipt
By default, no list receipt is provided. If you need a list or a receipt, please contact customer service to make a note when placing your order.
9. Regarding invoices
All the prices of the goods in our store are wholesale prices excluding tax and invoices. If you need to issue a 13% value-added tax general invoice or special invoice, an 8% deduction must be added to the amount of the goods. When making the payment, please provide the invoicing information to the customer service. After receiving the goods, if you request an invoice, the shipping cost will be borne by you.
10. Regarding the product
Occasionally, Toshiba may change the packaging and product details and appearance without any prior notice. However, the products are still genuine Toshiba items and support authenticity verification and warranty services. If you are particularly concerned about the product and packaging appearance, please contact us for photo confirmation before purchasing.
Legal Statement: All economic and legal disputes arising between visitors, purchasers, intellectual property owners, etc. in this store and this store (ID: toshiba Storage) shall be arbitrated and litigated in Xuanwu District, Nanjing City.
