Return and delivery rules
Within 3 days of receiving the goods (based on the date of signature on the waybill), please promptly provide feedback on the product information and receiving details (fragile and pressure-sensitive items, whether there is a shortage of goods, and the actual receiving situation). Feedback received after the deadline will not be accepted. Any verified false reporting will not be accepted.
If you find any products with quality issues such as functional failure within 7 days of receiving the goods (based on the date of signature on the waybill), please contact us in a timely manner. Applications received after this period will not be accepted.
3. When customers receive the goods, regardless of whether the outer packaging box is damaged or not, they need to open the box for inspection. If any product is damaged or has other quality issues due to transportation problems, please ask the relevant transportation company to issue a certificate with a fresh seal and provide it to us. We will assist the customer in claiming compensation.
Returns made on the grounds of dissatisfaction or dissimilarity, but with no actual quality issues, will not be accepted.
5. If the buyer needs to exchange the goods due to personal reasons, please contact the customer service of Wangpu within 10 days after receiving the goods to negotiate, and the buyer shall bear the round-trip shipping costs.
For the return method and price, please contact and negotiate with the after-sales customer service.