① Confirm whether the selected product package includes the items you need (each laser pen does not include batteries, chargers, or gift boxes).

② Please confirm whether the delivery address is correct. Our company will ship all goods to the default address left by the buyer in the background. If there are any changes, please inform the customer service in a timely manner or call us. Otherwise, our company will not be held responsible for any problems arising therefrom.

2. Issue of incomplete receipt of goods:

Before signing for the goods, the buyer must make sure that the packaging is intact. Only after confirming that there are no errors can they sign for the goods. Under the condition that the packaging is intact, if the buyer finds that the goods are missing, they should immediately weigh the goods and then make sure to put all the packaging back (our company weighs the goods before shipment to facilitate verification with the customer). Return the goods packaging to its original state, take a photo with a digital camera, and send the express tracking number of the package, the actual weight of the goods measured, and the current packaging picture to the after-sales customer service. We will verify the package information as soon as possible and give a reply.

3. Issue of damaged received goods:

All products of our company undergo strict inspection before shipment and are all qualified finished products. If the buyer finds that the received goods are damaged, it must be caused by the express delivery. When signing for the package, please open it on the spot to check if the goods are damaged. If there is any damage, please refuse to accept it on the spot and contact customer service to inform us of the situation so that we can register and handle it. Once the package is signed for, it is assumed that there is no problem with the express delivery. It is of no avail to go back and argue. For the sake of your and my rights, please remember to check before signing for it!

After the customer purchases the product, our company will default to sending it to ZTO Express. If it doesn't arrive, please be sure to inform us which express company you want to send it to. We will try our best to ship it as per the customer's requirements. If you have any questions, you can negotiate with our customer service. To save the customer's costs, for orders over 10kg, we hope to deliver the goods to the customer via logistics. The logistics only reaches the customer's local city/county, and the customer needs to contact the logistics company to pick up the items themselves. We apologize for any inconvenience caused.

2. Delivery time:

All products are generally in stock and can be dispatched on the same day they are placed. Some products with special requirements may need to be produced and processed. When placing an order, we kindly ask you to contact us to confirm whether there is stock available and the specific delivery time to avoid any business losses caused by delayed delivery.

Flashlight warranty instructions:

The minimum warranty period for the flashlights sold by our company is one year, and the product warranty period starts from the date of issue. If quality problems occur within one year, free repair and replacement of parts (only electronic components) will be provided. Damage caused by human factors is not covered by this warranty. If any problem occurs after one year, the repair fee will be waived and the cost of replacing the parts will be charged.

2. Warranty instructions for Lithium batteries

As lithium batteries are consumables, please check whether they are functioning properly after receiving the goods. And in future use, it should be used in a standardized manner. Lithium batteries without protection must not be completely drained of power. It is essential to charge the battery only when it still has some remaining power. As long as the battery is not completely drained, it can be used for a long time. Since the battery does not have a memory function, it has no lifespan. Once the battery is drained, it is scrapped. Whether it is equipped with a protective battery or not, if it is not used for a long time, it needs to be stored while still charged; otherwise, self-discharge may cause the battery to fail. If there are no issues within 24 hours of receiving the goods, our company will consider it normal. If battery problems are found after 24 hours, no warranty will be provided. Please pay close attention, dear customers!

3. Round-trip freight explanation for quality issues:

All products of our company are fully inspected before leaving the factory. If customers find any problems after receiving the goods, please contact us in time within 24 hours. If quality problems occur within 7 days of receiving the goods, our company will cover the round-trip shipping costs. Within 7 to 15 days, the buyer shall bear the postage for the return. After 15 days, the round-trip postage will be borne by the buyer. (Please pay the express fee in advance when sending it. Our company refuses to accept any cash on delivery. Please understand.) After we receive the goods you return, we will handle them for you in a timely manner and refund the express delivery fee to you through Alipay or other means.

4. Product Repair Instructions:

If you have products that need to be returned to the factory for repair, please return them together when the amount of the products to be repaired reaches 200RMB or the quantity is more than 10. Besides, our company will not bear any repair shipping costs (because the wholesale profit is very thin, please understand).

5. Product Exchange Instructions:

Within 15 days from the date of shipment, if you are not satisfied with the goods (not due to quality issues) and it does not affect the secondary sale of the products, we will provide you with a free exchange service. The round-trip shipping costs for returns and exchanges shall be borne by the customer themselves.

1. Our products are not perfect masterpieces. Please do not expect excessive refinement on the surface of the products. After all, they are all made by hand by workers one by one. However, we guarantee that even with low profits, we will do our best to ensure product quality. This is our commitment to you.

2. All products are photographed under natural light to display their original colors as much as possible. However, it is inevitable that there will be some color differences due to various factors such as weather, light, and display color differences. This situation is not regarded as a quality issue. Customers with such concerns are kindly requested to ask clearly before purchasing.

3. Before each product is dispatched, it undergoes strict inspection. However, it is inevitable that there will still be cases where the products are defective when they reach the customers. In case of quality problems, we promise to accept returns or exchanges. Our profits have been kept to a minimum, with sales volume as the main focus. We can't afford the hassle of round-trip shipping fees (after all, this is not Taobao). If there are any defective products, please keep them properly. After accumulating a certain quantity, return them to us together. We will handle your return or exchange depending on the situation, deduct the corresponding amount from the payment for goods or return it to you together with the shipment. Therefore, the cost of returns and exchanges shall be borne by you, the customer. We will not accept any returned items with freight collect. Thank you for your cooperation!

It should also be noted that the returned or exchanged products and their packaging must be kept intact and clean. Products that have been disassembled by oneself or damaged by human factors will not be returned or exchanged. After receiving the returned or exchanged products, we will inspect them to confirm that they are in good condition and arrange for a return or exchange immediately.

Friendly reminder: We attach great importance to every evaluation from our buyers and will do our utmost to provide excellent after-sales service. Please do not comment on us at will (those with malicious negative reviews will be blocked and their cooperation will be terminated). This will make us very sad. We look forward to cooperating with you again!