Lovol Ceramics is a comprehensive company integrating design, development and production. Our company has long been engaged in the design, development and production of ceramic cups. The headquarters of Liewo Ceramics is located in Chaozhou, the porcelain capital of China. It has an office at Building 39, Shankou New Village, Jiangdong Sub-district, Yiwu! The company is strong in strength, attaches great importance to credit, abides by contracts, and guarantees product quality. With the business feature of multiple varieties and the principle of selling at low profit but high volume, it has won the trust of a large number of customers.
Factory Address: Lane 25, West Road, Xiage Industrial Zone, Longhu Town, Chaozhou City, Guangdong Province
Yiwu Office: Building 39, Shankou New Village, Jiangdong Sub-district
Contact Information: 15394391878
Product material: Superior ceramic
Product dimensions: Cup (6.5cm high, 8cm wide) Base (25cm long, 12.5cm wide)
Product packaging: Paper box packaging
Product description: It is a normal situation for ceramic products to have small air holes. A few black dots, small concave and convex points, and uneven glaze surfaces are not defects and do not affect usage. Please purchase if you accept this.
National quality execution standard for the product: GB/T3532-2005 Qualified product
Note: The slight black marks on the back of the chassis are caused by the high-pressure disk's manufacturing process, not a quality issue. If you are concerned about this, please proceed with caution when purchasing
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Our company offers direct sales from the manufacturer. The minimum order quantity for all items is 200 yuan. All products will be auctioned starting from the minimum quantity. If one product is available for auction, it will be regarded as one product. Once the total amount of the mixed batch reaches 200 yuan, the product can be dispatched. If the product is marked with a minimum bidding quantity of 30 units, the minimum quantity of 30 units will be dispatched. After placing the order, if you choose logistics, please directly change the shipping fee to 0 by yourself or contact the online customer service to modify the shipping fee for you. When choosing a Courier service, please simply place an order to select the Courier service. The shipping fee will be automatically calculated and you can make the payment directly. Please do not consult multiple times. Thank you.
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1. To reduce your shipping cost and facilitate self-pickup for customers, we usually recommend sending you a dedicated line logistics service with low shipping cost and safe transportation. The shipping fee is collected on delivery and calculated based on volume or weight (fill in zero in the shipping column when placing an order online).
2. If you have any needs, you can also send it to logistics companies such as Deppon Logistics, Tiandi Huayu, and Jiaji.
3. For customers whose volume is not very large and it is not very convenient to pick up by themselves, express delivery can be chosen. For any charges, please contact the online customer service.
If any quality issues are found within 3 days of receiving the goods (based on the date of signature on the waybill), please contact the after-sales customer service in a timely manner. Applications received after the deadline will not be accepted. The problem products must be kept in their original packaging (please bring your own packaging and do not directly stick or write on the original factory outer box of the product). For returns of over 15 kilograms accumulated, the shipping cost for the returns will be borne by our company. Please return 15 to 20 kilograms in total by regular logistics. The shipping cost will be covered by our company. We do not accept expensive logistics services from Deppon, Jiaji or Tiandi Huayu. Any violation will result in the shipping cost being borne by yourself. We do not cover the cost of returned parcels.
Return Address: Shankou New Village, Jiangdong Sub-district, Yiwu City, Zhejiang Province
Xu Yuebiao (Recipient) Mobile: 15394391878
Note: For returns, please write your order number, member name, the name of the returned item and the quantity in the return carton.
Before returning the goods, please communicate with our store first. Please cooperate in filling out the after-sales service form so that we can track your return and handle it in a timely manner.
3. We will do our best to meet the customer's requirements for product color or style, but we cannot guarantee 100%. Returns or exchanges will not be accepted due to color or style mismatch.
4. We do not accept after-sales service for reasons such as dissatisfaction with the received goods and whether they are wanted or not. Our company does not have relevant contracts such as the 7-day deposit rule of Taobao for wholesale. If the goods are found to be unsalable, they will not be returned.
5. For damaged goods during transportation, both parties shall bear half of the cost. For long-term cooperative customers, the goods can be accumulated multiple times and returned together (over 5 kilograms), but only ordinary logistics fees are accepted (large logistics fees such as Deppon, Jiaji or Huayu are not accepted), and no express delivery fees are covered.
6. For the situation where goods not sold by our company are sent to us, we reserve the right not to handle all returns and exchanges this time, and the freight will be borne by the customer, with the goods directly returned to the customer.
7. The following conditions do not qualify for returns or exchanges:
The packaging of the returned products by A is damaged or incomplete, and the product accessories or relevant materials are incomplete.
B Repairs or modifies without authorization;
C was not used or stored in the normal way;
Goods that have exceeded the after-sales service period.
8. After-sales service is the most fundamental service of our company. We are willing to provide you with excellent after-sales service. Meanwhile, good after-sales service also requires the cooperation of our customers. Please read the above instructions carefully before returning or exchanging goods and follow the company's regulations as much as possible to avoid affecting our after-sales service to you.
9. Regarding the handling of damaged or quality issue products mentioned above, if the weight does not reach five kilograms and the customer wishes to return them, the shipping cost shall be borne by the customer.
10. If you are not satisfied with the received goods and there are no quality issues, we will offer a 50% discount on all returns. If the goods received by our company are severely damaged, we will provide product pictures to the customer. According to the usable extent of the received products, the after-sales service will negotiate with you for handling. The payment will be remitted back to your Alipay account. Due to the difference in freight charges between Hong Kong, Macao and Taiwan regions, if you need to return or exchange goods, please contact our after-sales customer service first and both parties will negotiate a solution.
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Appendix: National Standards for Qualified Products of Daily-Use Ceramics
Water absorption rate
For fine porcelain products, it shall not exceed 0.5%; for common porcelain products, it shall not exceed 1.0%; and for stoneware products, it shall not exceed 3.0%.
(2) Thermal stability
① Complete sets or series of products
Tableware is represented by medium-sized plates and bowls, while tea and coffee sets are represented by cups and bowls. They will not crack after a single heat exchange from 180℃ to 20℃.
② Non-complete sets or series of products
Small and medium-sized products will not crack after a single heat exchange at 180℃ to 20℃. For large and special-shaped products, heat exchange from 160℃ to 20℃
It won't crack.
(3) Leaching amounts of lead and cadmium
It should comply with the provisions of Chapter 4 "Five Principles of Quality for Daily-Use Ceramic Products" under the category of "Hygiene" GB12651.
2. Appearance quality standards
The appearance quality of porcelain mainly refers to the glossiness, whiteness, color difference of the product surface, as well as the specifications and dimensions, matching, patterns, etc., and the allowable range of common defects.
(1) The whiteness of white porcelain (recommended indicator), the glossiness of the glaze surface (except for matte glaze), and the color difference of the glaze of complete sets of products should comply with the regulations, as shown in the table.
Whiteness, glossiness and color difference indicators
Project grade: Superior product, first-class product, qualified product
Whiteness ≥70.0 ≥60.0 ≥55.0
≥85.0 ≥80.0
≤1.0 ≤2.0 ≤3.0
(2) Products are classified into three grades according to national technical standards: superior grade, first grade and qualified grade. Each grade stipulates different allowable defect ranges.
(3) Product specification error
"A. Diameter error
The allowable error for diameters equal to or greater than 60mm is ±1.5%, and for diameters less than 60mm, it is ±2.0%.
B. Height error: ±3.0%.
C. Quality error: ±6.0%.
(4) The lid of the covered product basically fits the opening. When the teapot is tilted at 70 degrees, the lid must not fall off. When the lid is moved to one side, the distance between the lid and the spout of the pot must not exceed 3mm. The mouth of the spout must not be lower than 3mm from the spout.
(5) The complete set of products should be matched without any errors, and the color of the patterns should be basically consistent.
(6) The glaze surface, pattern surface, mouth and bottom (edge) of superior products are basically smooth and should be placed stably on a flat surface. The glaze surface, pattern surface, mouth and bottom (edge) of first-class and qualified products are basically smooth and stable when placed on a flat surface.
(7) The bottom mark (referring to the trademark pattern and text) should be correct and clear, and must not be obviously skewed or eccentric.
(8) The product appearance quality standards are classified into 24 types of defects, such as deformation, blistering, black spots, and glaze shrinkage, etc. When handling it, one must be sure to identify the right person.
(9) Distinguish the types and forms of various products (i.e., large, medium, small, bowl, plate, cup, and pot).
(10) The product is not allowed to have defects such as false glaze (missing glaze), bumps (rough edges), cracks (body explosion), and leakage. Because products with these defects cannot be used.
(11) There is also a distinction between products that are visible and those that are not. The inner and outer surfaces of bowls and cups, the outer surfaces of teapots and their LIDS, and the upturned surfaces of plates are called visible surfaces, while the rest of the parts are referred to as non-visible surfaces.
The distinction between visible and non-visible defects mainly lies in the fact that when some defects are not visible, the amplitude can be increased within the defect range allowed by the standard.
(12) Product appearance quality is classified into grades and must meet the following requirements:
Each superior product shall not have more than two types of defects.
Each first-class product shall not have more than four types of defects.
Each qualified product shall not have more than six types of defects.
For specific regulations, please refer to the table of the National Standard of the People's Republic of China GB/ T3532-1995 "Daily-use Porcelain".
Under normal circumstances: Strikethrough price: The strikethrough price may be the sales guidance price of the product or the previously displayed sales price of the product, etc. It is not the original price and is for reference only.
The non-underlined price: The non-underlined price is the selling price of the product on Alibaba China Station. The specific transaction price may change due to the product's participation in activities or the user's use of coupons, etc. The final price is subject to the price on the order settlement page. During the preheating stage of the event: Strikethrough price: The strikethrough price is the selling price of the product during the current preheating stage of the event, not the original price. The actual transaction price may change due to the use of coupons by users, etc. The final price is subject to the price on the order settlement page.
Non-underlined price: The non-underlined price may be the promotional price for the product during an upcoming event and is for reference only. The actual transaction price during the event may change due to the user's use of coupons, etc. The final price is subject to the price on the order settlement page during the event. Note: The above description is only valid when there is a price comparison. If the merchant provides a separate explanation for the strikethrough price, the merchant's statement shall prevail.
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