（one） The following situations do not fall within the scope of returns and exchanges
1、one些小问题：For example，Some loose threads left after sewing individual shoes、The glue mark left on the bottom edge after applying glue、注塑鞋底的one点小毛边、Exposed thread ends、毛边剥落后的one点印痕等
2、The smell problem of shoes，The thickness of the material，Size大小，Issues such as color difference and other subjective biases do not fall within the category of quality problems。
3、The shoe box was crushed，Problems like this one mainly arise during transportation。
4、鞋面踩鞋帮时留下的one两个定位小针孔以及针头跳线
5、Washable stains

（two）、商品无质量问题拒绝退换货
若鞋子无质量问题，Returns are not allowed in this store；Please don't say you dislike it，I don't think the quality is as good as I imagined，The shoes have problems such as an odor。Request for return or exchange。
（three）、How to return or exchange goods with quality problems
1、If the shoes themselves have serious quality problems：Such as large-scale delamination、Large area of broken skin、"Open wire"、Bottoming out、Moldy、The upper of the shoe is broken.、The heel has fallen off.、Problems such as riding the wind，Please ask the buyer after receiving the goods3Within a day及时联系我们，Explanation问题，It's not very serious，If possible, do it，If some are indeed serious problems，Please, customers, from the date of signature for receipt3Within a day（3We, the Empress, will not handle such issues at all，Cheap shoes，The factory price does not include the cost of the after-sales warranty period，It is a product without a warranty period after sale）Please be sure to take good photos and send them over for our confirmation and verification，This product can be returned or exchanged if it meets the above conditions before being worn and used，问题货品的退换来回运费由买卖双方各one半分摊。（Explanation：This point is very easy to understand，You go to the physical wholesale store to pick up the goods，你也不可能在那里one件件仔细检查了再付钱，Even if it has been checked，It still cannot be guaranteed that there will be absolutely no problems，You went home and found quality problems，I still have to spend my own travel expenses to exchange。In addition，Our profit is very low，The profit from the products is not even enough to cover the freight charges。Please excuse me.！）

2、If the problem shoes that have not been confirmed by us are directly returned by the customer，We will reject the visa and return it to the buyer，We are not responsible for any expenses arising therefrom，Or although the problem shoes have been confirmed and verified，But without confirming the shipping cost, they sent out exorbitant shipping fees at will，We will only pay the corresponding portion of the freight according to the standards we had when sending the goods。The shoes that we have verified and agreed to return，All freight charges need to be prepaid first，因为快递到付的价格要比预付的价格要高出one倍。After we receive the problem shoes，We will pay the buyer for this part of the return shipping fee by means of immediate arrival。

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