Customer Purchase Instructions

Regarding the shipping process

After the customer places an order, our company will have the corresponding customer service print the product list. Then, the list will be handed over to the warehouse manager. The warehouse manager will go to the warehouse to count and pick up the goods against the list. Next, the packing staff will count and inspect the goods. Finally, the shipping staff will send the goods to the express company and check them together with the Courier. After the Courier signs to confirm on the list, the goods will be packed and handed over to the express company for scanning and shipping. Finally, the shipping staff will take the list back and hand it over Keep it for the account manager

Special Note: As we are a wholesale website, the shipment volume of individual items is fast, and physical goods are wholesales simultaneously. Therefore, it is difficult to update inventory in a timely manner. If no more than 4 items are out of stock, we will ship them directly without further notice. If the shortage is large, we will communicate with the customer by phone. We hope all customers can understand.

Regarding the delivery time limit   

The goods will be dispatched within 48 hours after the customer places an order. If the Courier is on holiday during holidays, the dispatch time will be extended. After the actual dispatch, please declare the dispatch. The recipient city will be different. The time for receiving the goods also varies. Generally, the goods can be received within 3 to 7 days after they are actually dispatched (in some remote counties, it often takes many transfer stations to reach the buyer, which may take 5 to 7 days). We cannot guarantee that the products will definitely reach the buyer within a few days after shipment because we cannot control the efficiency of the Courier company (or post office) carrying the goods. We are even more unable to understand the quality and attitude of the delivery personnel in your area. We hope that buyers will not vent their anger on our company due to the mistakes of the logistics company. Please understand our helplessness and inability to reach us on this issue

Regarding liability for Compensation

All items and fragile items should be inspected by the buyer in person before signing for. If any damage to the goods is found, please notify our staff by phone before the Courier leaves and have the Courier sign for confirmation. The compensation matters will be discussed between our company and the Courier company. Our company will not be responsible for compensation for any damaged products after signing for receipt.

Explanation: After receiving the goods, the buyer (consignee) should carefully inspect the package. Only after confirming that there are no missing items, no damage, and no quality issues should they sign for it. Due to the fact that damage or loss cannot be ruled out during transportation, we will check for accuracy and package the goods properly before sending them out. Therefore, the buyer (either themselves or through a proxy) must check the goods upon receipt and sign for them only after confirming that everything is correct. Even if the Courier asks you to sign first, you should make him wait until there are no issues before leaving. This can cause problems because having the Courier's presence proof can help the buyer clarify responsibility. Once the buyer signs for the goods and then discovers damage, loss or other situations, as it is difficult to determine the responsibility, compensation will no longer be supported. Please make sure that the buyer fulfills the corresponding responsibilities. Note: Signing for receipt means there are no missing items, damages or quality issues. We apologize for any inconvenience this may cause to the buyer.